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Configuring new phone

Sedge
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Hi, could someone please point me to the right place to congigure a new HTC phone (not a contract phone)?  It is always in E mode for mobile data, whereas on previous HTC there was a 3G, so it's not just the mast.  And I've had to put SIM back into an old phone to use the internet 😕

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MI5
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Manual settings are here https://www.teamknowhow.com/discover/discover/o2-apn-settings#Android%20APN%20settings%20for%20O2
or text the word "active" to 2020
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
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Manual settings are here https://www.teamknowhow.com/discover/discover/o2-apn-settings#Android%20APN%20settings%20for%20O2
or text the word "active" to 2020
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Sedge
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Thank you! For some reason it's still on E when it was H on other phone, but seems a little faster at least!  I don't understand why the help desk couldn't have suggested this the three times I've rung.  But never mind.

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MI5
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Now you've saved the correct settings it will help if you restart the phone, but make sure the settings are saved and you have selected the correct settings first.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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liggerz87
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Also try going to settings conecction and mobile should be at the top of phone under settings and seeing if it's set to 3g or 4g only

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Marjo
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How are you getting on with this @Sedge? slight_smile

 

Also welcome to our community!

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