LG G4 frozen -> goint to dark

[afiifafiifa]

My LG G4 just frozen when browsing in chrome, few sec later going to dark / switched off or died. /

my luck: no live chat with o2 or LG now. i am at the airport abroad. so annoying

[MI5]

We’d always advise the manufacturer for repairs so keep trying to contact LG.
There is a known problem with that phone so they should help you.

[Cleoriff]

@afiifafiifaif you are abroad and your phone has frozen and you can't get it working, you may be better off buying a cheap PAYG phone when you get to your destination and use a local sim.

It's not ideal but at least you will be able to contact people ...

[Cleoriff]

@afiifafiifaI have just checked the LG and Android forums This is the advice they give to try and sort out your issue

How do I unfreeze my LG G4 phone?

On most Android devices, you can force restart your device by holding the Sleep/Power button at the same time as holding the Volume Down button. Hold this combo until the phone screen goes blank and then you hand hold Sleep/Power button until your phone boots up again

https://www.androidpit.com/how-to-unfreeze-your-android-smartphone.

[MI5]

The screen is already blank
The motherboards self destruct on the G4 and G5 and only a replacement will fix it if that's the problem.

[Cleoriff]

All the op said was her phone had frozen and screen was black.

I felt the advice was good enough to be posted. She will lose nothing by trying as she is abroad and without a phone. (therefore would have difficulty contacting LG...)

[MI5]

As I know you like to learn I thought mine was too

[afiifafiifa]

was frozen during browsing. and after going black. until no response. little luck. i was finishing holiday. and way back to UK. now at home: charging the battery on desktop G4 charger / 2slot: phone and battery /. battery charging alone. when try to charge battery with phone, the red led / what showing charging in progress / flashing up for part time of the second, for every plug. so its looks like for me, cant charge the phone and battery is ok. 

[MI5]

So if you charge the battery and then put it in the phone, does the phone power on normally?

[afiifafiifa]

nothing happen