Configuring new phone

[Sedge]

Hi, could someone please point me to the right place to congigure a new HTC phone (not a contract phone)?  It is always in E mode for mobile data, whereas on previous HTC there was a 3G, so it's not just the mast.  And I've had to put SIM back into an old phone to use the internet 😕

[MI5 · Accepted solution]

Manual settings are here https://www.teamknowhow.com/discover/discover/o2-apn-settings#Android%20APN%20settings%20for%20O2
or text the word "active" to 2020

[Sedge]

Thank you! For some reason it's still on E when it was H on other phone, but seems a little faster at least!  I don't understand why the help desk couldn't have suggested this the three times I've rung.  But never mind.

[MI5]

Now you've saved the correct settings it will help if you restart the phone, but make sure the settings are saved and you have selected the correct settings first.

[liggerz87]

Also try going to settings conecction and mobile should be at the top of phone under settings and seeing if it's set to 3g or 4g only

[Marjo]

How are you getting on with this @Sedge?

Also welcome to our community!