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LG G4 frozen -> goint to dark

afiifafiifa
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My LG G4 just frozen when browsing in chrome, few sec later going to dark / switched off or died. /

my luck: no live chat with o2 or LG now. i am at the airport abroad. so annoying

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Cleoriff
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@afiifafiifayou need to contact LG for advice http://www.lg.com/uk/support

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Girl in a jacket
Message 11 of 34
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afiifafiifa
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waiting for 9:00 for live chat

Message 12 of 34
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MI5
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If it’s not powering on with a fully charged battery I’m afraid it will be the notorious motherboard issue.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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Cleoriff
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@afiifafiifawrote:

waiting for 9:00 for live chat


I doubt live chat will be of any help here @afiifafiifa. Please contact LG directly and they will give you the advice you need

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Girl in a jacket
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afiifafiifa
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contactby e-mail, or how? i was thinking in live chat can give advice, how and where, ...
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afiifafiifa
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e-mail, sent now, on live chat still nobody
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Cleoriff
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@afiifafiifaIs it LG live chat you are waiting for?  They may not open till 9am if at all.... as today is a bank holiday

Really inconvenient time for your phone to die just before the Easter weekend.

Out of interest, how old is the phone?

 

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Girl in a jacket
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afiifafiifa
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almost 3 year

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Cleoriff
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@afiifafiifawrote:

almost 3 year


It's out of warranty then....Still, LG are the best people to ask about this as they will be able to give a decent quote for repair and it will certainly be less that O2 repairers

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Girl in a jacket
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liggerz87
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I thinking could be the bootloop problem were you turn on and black screen then turns off and keeps repeating
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