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Cant receive email away from home wifi?

Anonymous
Not applicable

Hi

 

I have a new motorola g5 but cant seem to receive emails when away from the home wifi?

 

I think its just a case of turning something on or off but can't remember what, can anyone advise please?

 

Thank you in advance 

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MI5
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@Anonymous wrote:

Thank you ~ I thought was this but can't recall how to check if on? Am receiving emails when out on 4g but not when on just G


That's just a signal problem then. If you are getting 4g, that's a great signal, but just g is poor so your phone won't do much.

Your settings are OK though.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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Anonymous
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@Anonymous If you have a list of what apps use mobile data while out. You need to add or switch on email to the list then it will work

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MI5
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Make sure mobile data is turned on.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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jonsie
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Also text ACTIVE to 2020, save the settings and reboot the phone in case it's something that just got deleted.

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Marjo
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Hello @Anonymous! Did any of the suggestions above work for you? Please let us know! smiling

 

Thanks @Anonymous, @MI5 and @jonsie for your help! 

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Anonymous
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Thank you ~ I thought was this but can't recall how to check if on? Am receiving emails when out on 4g but not when on just G

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Anonymous
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Thank you
Message 7 of 9
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MI5
Level 94: Supreme
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Registered:

@Anonymous wrote:

Thank you ~ I thought was this but can't recall how to check if on? Am receiving emails when out on 4g but not when on just G


That's just a signal problem then. If you are getting 4g, that's a great signal, but just g is poor so your phone won't do much.

Your settings are OK though.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 8 of 9
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Marjo
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Thanks for getting back to us @Anonymous to update on your situation.

Looks like it was due to slow data signal then as @MI5 mentioned above. Please do post again if you have any follow-up questions or need help with anything else. slight_smile

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