Cant receive email away from home wifi?

[Anonymous]

Hi

I have a new motorola g5 but cant seem to receive emails when away from the home wifi?

I think its just a case of turning something on or off but can't remember what, can anyone advise please?

Thank you in advance 

[Anonymous]

@Anonymous If you have a list of what apps use mobile data while out. You need to add or switch on email to the list then it will work

[MI5]

Make sure mobile data is turned on.

[jonsie]

Also text ACTIVE to 2020, save the settings and reboot the phone in case it's something that just got deleted.

[Marjo]

Hello @Anonymous! Did any of the suggestions above work for you? Please let us know! 

Thanks @Anonymous, @MI5 and @jonsie for your help! 

[Anonymous]

Thank you ~ I thought was this but can't recall how to check if on? Am receiving emails when out on 4g but not when on just G

[Anonymous]

Thank you

[MI5 · Accepted solution]

---

@Anonymous wrote:

Thank you ~ I thought was this but can't recall how to check if on? Am receiving emails when out on 4g but not when on just G

---

That's just a signal problem then. If you are getting 4g, that's a great signal, but just g is poor so your phone won't do much.

Your settings are OK though.

[Marjo]

Thanks for getting back to us @Anonymous to update on your situation.

Looks like it was due to slow data signal then as @MI5 mentioned above. Please do post again if you have any follow-up questions or need help with anything else.