cancel
Showing results for 
Search instead for 
Did you mean: 

Alcatel tablet refurbished

Anonymous
Not applicable
I need help I have tried putting the sim into the tablet and making a call
To my mobile and it's not working what do I do
Message 1 of 7
1,954 Views
1 ACCEPTED SOLUTION

Accepted Solutions

MI5
Level 94: Supreme
  • 120693 Posts
  • 605 Topics
  • 18166 Solutions
Registered:
If it’s an o2 data sim that came with the tablet on a refresh contract you will never make calls because o2 don’t enable it on data sims.
Nor can you tether an iPad to it for calls either.
The best you can do, if you have a normal o2 phone contact, is register for and install Tugo on the tablet.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

View solution in original post

Message 7 of 7
1,862 Views
6 REPLIES 6

Anonymous
Not applicable
Please any advice would be great
Message 2 of 7
1,950 Views

MI5
Level 94: Supreme
  • 120693 Posts
  • 605 Topics
  • 18166 Solutions
Registered:
Is your sim activated?
Try calling customer service to check http://www.o2.co.uk/contactus
If this is an upgrade you can also try your old sim rather than the new one.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 3 of 7
1,940 Views

madasaf1sh
Level 53: Renowned
  • 3367 Posts
  • 24 Topics
  • 734 Solutions
Registered:
If its the sim that came with the tablet, then voice calls are barred on the sim, as its data only.
Current Phone: Motorola Razr 5g
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

--
We are all customers and dont have access to any o2 accounts





Message 4 of 7
1,903 Views

Marjo
Former Staff
  • 7880 Posts
  • 468 Topics
  • 55 Solutions
Registered:

Hello @Anonymous how are you doing this week with your tablet? It would be great to get an update from you in case there's anything else the community could advise you with? Cheers!

COVID-19 support - Help and support from O2 during the lockdown
Access for You: Registration - Find out how to register for our Access for You service.
Just joined the community or thinking of registering? Check out this handy starter guide!
Have a query about your account? See if the My O2 how-to guide will help


If you'd like to take part, why not register? slight_smile
signature

Message 5 of 7
1,875 Views

Anonymous
Not applicable
Hi I still can’t make calls on it o2 say the sim is activated I got the accessibility off I reset it so that’s sorted but I was wondering can you tether an iPhone to an android tablet
Message 6 of 7
1,870 Views

MI5
Level 94: Supreme
  • 120693 Posts
  • 605 Topics
  • 18166 Solutions
Registered:
If it’s an o2 data sim that came with the tablet on a refresh contract you will never make calls because o2 don’t enable it on data sims.
Nor can you tether an iPad to it for calls either.
The best you can do, if you have a normal o2 phone contact, is register for and install Tugo on the tablet.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

View solution in original post

Message 7 of 7
1,863 Views