Cannot receive long text messages

[Anonymous]

Hiya,

I have a Huawei Ascend w1 phone and I received a text message from my sister earlier and it said ''Get media content now'' so I clicked it and nothing happened.  I have tired several times and searched everywhere in my phone for any downloaded content etc and nothing, so I asked my sister what it was she sent me, was it a picture or music etc and she said no its just a long text message.  So I cannot receive long text messages.  Can somebody help me sort this please? 

Thank you

[Anonymous · Accepted solution]

It may have converted to a mms.

Turn your 3g data on and or phone o2 to have your account provisioned for mms messages.

Check your apn settings.

http://www.geeksquad.co.uk/articles/chapter/595-04-how-to-set-apn-settings-for-the-02-mobile-network

Or text ACTIVE to 2020 , save the settings and turn your phone off and back on.

[jonsie]

A long text would have been sent as a media message. Contact customer service to make sure mms is provisioned on your account.

[Anonymous]

Ok thank you i will try that 

[Anonymous]

I text active to 2020 and they are asking me for the senders pin. I assume the sender is o2. How do i get their pin in order to update my phone?

[MI5]

Try 0000 or 1234

[Anonymous]

Thanks

[Anonymous]

Ok i did that and i had an o2 message saying my settings were updated etc but when i still click on ''get media content'' nothing still comes up. I turned the phone on and off also, should i get my sister to resend the message?

[MI5]

Yes, or you could try sending an MMS to yourself.

[Anonymous]

You still may have to ring o2 on 202 contract or 4445 payg to have your account provisioned.

Let us know when your all set up ok.