Cannot log in to myo2 app on android. Invalid emai...

Anonymous · ‎04-07-2017

Hi,

The myo2 app on android does not accept email addresses with a '+' in. This is annoying as it makes the app completly unusable for me.

App version 8.4 on Android 7.1.2

MI5 · ‎04-07-2017

Sounds like something @MercedesS can look into?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
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gmarkj · ‎04-07-2017

Silly question, but does it accept the email address on the web version?
Have you tried it without the + in it?

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).

Link to our guide on how to contact them can be found here

Anonymous · ‎04-07-2017

Normally email addresses don’t allow symbols

Sammy_boy · ‎05-07-2017

I'm having trouble logging in this evening too, not an issue with symbols though. Might be a problem generally?

gmarkj · ‎05-07-2017

o2's systems are normally down for an update around midnight-1am which might explain the problem.
Try again now to see if you are still having the same issue.

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).

Link to our guide on how to contact them can be found here

Anonymous · ‎06-07-2017

Yes it is accepted on the web.

Without a + I cannot log in because the email is incorrect

Anonymous · ‎06-07-2017

+ is a valid part of an email. I added it as a security measure because my account was previously hacked

gmarkj · ‎06-07-2017

I have used the same with some websites when I created accounts, but not tried with someone like o2.
Will tag some people who might be able to help:
@Martin-O2 @MercedesS @Marjo
Can you please see if this is a known bug/feature with the app or a new one?

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).

Link to our guide on how to contact them can be found here

MercedesS · ‎06-07-2017

Hello guys!

Thanks for letting us know! We are on it

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