Cannot connect to free O2 WiFi.

[Paul5]

Hi, I have just changed my phone to a Google Pixel 3a and kept my number etc. However, I cannot connect to O2 free WiFi. When I enter my phone number it tells me that I need to enable cookies. I have done this of course, and Java script. It connects to other free services, cloud etc. Does anyone have any suggestions.

[Cleoriff]

Hi @Paul5 

Some help here

https://www.o2wifi.co.uk/about/faq

Follow these steps:

1. Go to an O2 Wifi hotspot.
2. On your new device, pick O2 Wifi from the list of networks.
3. When you're connected, open a browser on your device. It'll take you to our sign-up page.
4. Type in the mobile number you used when you first joined O2 Wifi.
5. We'll text you a code. Make sure you have your mobile with you if you're connecting to another device.
6. Type the code we texted you into your browser.

Best of luck and welcome to the forum

[MI5]

@Paul5 

You'll need to call customer service to get the MAC address of your old phone removed from your account.

[EmilieT]

to the forum @Paul5!

Did you get a chance to try either of the suggestions above yet? It'd be fantastic if you could let us know how you get on with this, as if you need some more advice we'd love to help you further