on 27-08-2013 13:22
on 27-08-2013 13:22
Following Perksie's advice from the other similarly titled thread that has been listed as solved by someone, thought I'd open a new thread, so any HTC One X users can report on any correspondence they have with O2 about the roll-out of 4.2.2 to the HOX.
The last major update (to 4.1.1) left a lot of users disillusioned with O2 after conflicting answers from a variety of sources. If anyone can tell me how to post a link to that thread for reference I will. I will also copy and paste my comment from the other ('solved') thread below.
Let's hope O2 get it right this time.
@Toby & @Chiara, can you help us at all....?
Solved! Go to Solution.
on 05-09-2013 12:45
on 05-09-2013 12:45
on 05-09-2013 13:14
Still nothing for my standard One X - I thought the only real difference was the screen size? Surely the update should fit both devices???
on 05-09-2013 13:29
on 05-09-2013 13:29
on 05-09-2013 13:36
on 05-09-2013 13:36
on 05-09-2013 14:05
Still no update here - running a normal HTC One X 😞 - anyone with a standard HOX got the update - i guess there doing the HOX+ first?
on 05-09-2013 15:35
WTF!
Can someone at O2 please tell me where the hell you hire these "guru's" from, they dont know anything! - I'm in need of a job and could do better than these guys ever could!
Just Finished talking to a Guru on chat and they are completly off the ball:
info: at 14:55:50
Welcome to O2. A Guru will be with you soon.
info: at 14:55:53
You're through to Guru O2 : Thomas.
O2 : Thomas: at 14:55:57
Hi I'm O2 : Thomas. How can I help?
O2 : Thomas: at 14:56:00
Hi Dale.
O2 : Thomas: at 14:56:04
How are you?
Dale: at 14:54:00
Hi there, People have been reporting that the new update for the HTC One X (4.2.2) has been released - but I have still not received the update yet, can you tell me if it is being released for me?
O2 : Thomas: at 14:57:02
I'll check this for you.
O2 : Thomas: at 14:57:13
Can you help me with the model of htc one?
Dale: at 14:55:44
as I mentioned the HTC One X
O2 : Thomas: at 14:58:21
tHANKS.
O2 : Thomas: at 14:58:49
Please allow me a minute while I check this for you.
Dale: at 14:56:32
ok
O2 : Thomas: at 14:59:33
Thanks for waiting.
O2 : Thomas: at 15:00:10
Dale right now the version 4.1 is only working.
O2 : Thomas: at 15:00:35
The new version is an auto-matic update.
O2 : Thomas: at 15:00:47
Which you will get on your phone.
O2 : Thomas: at 15:01:12
As soon It releases for HTC one x.
Dale: at 14:59:10
Well yes... I dont thin you understood my question - is it currently being released?
Dale: at 14:59:16
think*
O2 : Thomas: at 15:01:55
I got that.
O2 : Thomas: at 15:02:40
You'll get a notification to update to version 4.2.2 automatically on your phone.
O2 : Thomas: at 15:03:57
You can also download the latest version on your PC or laptop through HTC website.
O2 : Thomas: at 15:04:24
And then sync your phone with the PC or laptop and upload the version on your phone.
Dale: at 15:02:14
yes, but WHEN will I receive said notification? - is it currently being released from yourselves?
O2 : Thomas: at 15:05:32
It will receive it soon.
O2 : Thomas: at 15:05:55
On your phone, we do not have a specific time for this.
O2 : Thomas: at 15:06:21
You can download it from the PC and Laptop.
O2 : Thomas: at 15:06:33
Rifht now....
O2 : Thomas: at 15:06:54
Download the Htc sync manager on your Laptop.
O2 : Thomas: at 15:07:46
Then you need to download the the version 4.2.2 on your laptop.
O2 : Thomas: at 15:08:08
Then sync it with the HTC sync manager of your laptop.
Dale: at 15:08:19
ok, I will try this but I thought it was OTA update?
O2 : Thomas: at 15:11:29
Sure you can do that.
O2 : Thomas: at 15:11:31
Is there anything else I can help you with?
Guess what!?!? - STILL NO UPDATE FROM HTC SYNC, OR OTA
your Guru's dont make any sense and their info is incorrect.
GET IT SORTED
on 05-09-2013 18:54
on 05-09-2013 18:54
on 05-09-2013 19:32
on 05-09-2013 19:33
on 05-09-2013 19:47
on 05-09-2013 19:47