paid my bill, money came out of my bank but got no confirmation from 02

[meaty2448]

paid my bill, money came out of my bank but got no confirmation from 02, they say i still havent paid and now have full bars on my phone so cant even call the payment management team to get it sorted, bank cant cancle the the transaction for me to try again, and times are tough and cant afford to simply try pay it again, any advice

[MI5]

@meaty2448 

This looks like something you’d need to call O2’s customer service team about – give them a call on 202, 0344 809 0202, or specific payment management number 0800 902 0217 / 0800 032 5302
Thanks

Use Skype to call Guide: A Guide to Skype 

Set up a direct debit to avoid future issues too Guide: How to Pay Your Bill (Contract) 

[meaty2448]

ill not be setting up a direct debit as last time they took the money twice, cant make calls as i have bars and ive literally just tried skype and see no way at all to make a call on there 

[madasaf1sh]

@meaty2448 

You can make a call in Skype, this is the help pages  https://support.skype.com/en/faq/FA10613/how-do-i-make-a-call-in-skype

Or you beg borrow or steal a phone and call them from there... 

Is the payment showing as pending with your bank or settled, also bear in mind it can take 24-48 hrs for it to show up in your o2 account.. Ask your bank to do a chargeback if the payment is showing as settled.

[meaty2448]

it does show as pending but as i paid around 00:15 friday 12th of april i doubt its a case of waiting

[MI5]

Obviously it's not been accepted by O2 so will drop back into your bank in line with their policy.

You now have to call to pay again, but you know best regarding DD's......

[madasaf1sh]

Nope you have to wait, as that means the transaction hasnt completed, and YOUR bank have the funds and not o2, and depending on your bank it can take between 24hrs and 14 days to drop back into your account.. 

Nothing o2 can do about it, your bank can though they just choose not to.. 

[meaty2448]

im now on skype calling the payment management and i just keep getting a bot telling me to pay, with no option to speak to a person

[meaty2448]

nope, NEVER had a problem before like this, its o2 and you know it, the fact theres similar posts with this exact issue should be telling you that

[madasaf1sh]

That will be correct, as you haven't paid technically as the bank and o2 haven't finalised the payment between them, and as I said the only one who has your money is your bank!!