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DHenz
Level 1: Joiner
  • 1 Posts
  • 1 Topics
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Registered:

Hello,

 

i completed a upgrade yesterday- where the money has come out of my account but i’ve had no confirmation and its still in my basket

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MI5
Level 94: Supreme
  • 147642 Posts
  • 639 Topics
  • 28345 Solutions
Registered:

@DHenz 

Your order is incomplete and O2 have not taken your money yet.

It will still be a pending transaction with your bank.

Looks like you should contact the sales team as they can help with that – message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)
Or you can call them on 0800 081 0255
Thanks

Guide: How to find help & contact O2 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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Message 2 of 2
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1 REPLY 1

MI5
Level 94: Supreme
  • 147642 Posts
  • 639 Topics
  • 28345 Solutions
Registered:

@DHenz 

Your order is incomplete and O2 have not taken your money yet.

It will still be a pending transaction with your bank.

Looks like you should contact the sales team as they can help with that – message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)
Or you can call them on 0800 081 0255
Thanks

Guide: How to find help & contact O2 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 2 of 2
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