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Mobile Dats

DsvieB
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Just back from a weekend in Gdansk and was unable to use mobile data on my iPhone 13. I could only use the phone when I was connected to the internet by signing in when I was somewhere it was available 

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MI5
Level 94: Supreme
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@DsvieB 

Some things to try:

Check data roaming is on in phone settings.

Manually search for another network

Turn off 5g

Change your data APN to "mobile.o2.co.uk"

Check with O2 whether you have a roaming bar on your account. Do this via social media

If you message O2 on Facebook ( https://o2uk.co/O2CFB) , Twitter (X)( https://o2uk.co/O2CTW) or Instagram ( https://o2uk.co/O2CIG) , they should be able to help.

Guide: How to find help & contact O2 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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DsvieB
Level 1: Joiner
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Thanks for that, I contacted O2 through Twitter and it looks like since I transferred from Virgin I’ve not had travel on my package. This has now been added though don’t understand how it wasn’t transferred when O2 took over

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MI5
Level 94: Supreme
  • 145948 Posts
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  • 28087 Solutions
Registered:

Welcome

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
>>>>>>>>>>>>>>>>
Message 4 of 4
235 Views