Access For All
A place to find out all about O2’s Accessibility options, get support and share experiences. Any feedback and ideas are welcome.
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Forum Posts

Why is this board read only?

Hello, Have you visited the Access For All board and are questioning why you're unable to post? I've recently reviewed the boards currently active in our Community, intending to reduce the number of boards and simplify our Community structure. After ...

Dave-O2 by Community Manager
  • 0 replies
  • 1 kudos

Redeeming Disney Extra

I have 7 days left to redeem the Disney + extra, but when I press redeem nothing happens. I leave it a while and go back onto my account, nothing has changed is this a common issue?


Can you advise about bill?

Jduddy625 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Travelling to Australua

The £6 bolt on per day seems excessive to me - I am in a contract but can I just take my sim out and replace with Australian payg sim?

Lost phone

********** phone on my account lost needs blocking [Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]

shankly77 by Level 1: Joiner
  • 5 replies
  • 0 kudos

Resolved! Top up

I’m on a rolling plan and I got a voucher to top up my phone, it said it was successful but I’ve not got my internet texts or calls back

Tashaxoxo by Level 1: Joiner
  • 1 replies
  • 0 kudos

default on my account

i have been an o2 customer for many years and still am paying my contracts with no issues. However my credit rating is really low due to a £9 default from 2019. I have phoned o2 and been in to the bank and no one seems to be able to help? o2 checked ...

Curran by Level 1: Joiner
  • 2 replies
  • 0 kudos

Cant see account information

Whenever I log into my O2 account it only shows my son’s phone number and all of his account details and not mine how do I see my information?

Milliemoo by Level 1: Joiner
  • 1 replies
  • 0 kudos

Package plan

I am upset because my number is not using any bundle data. Though I have balance in my account, but still my package bundle is not activated

Zoe13 by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! Closed contact outstanding bill

Hi, I was meant to be having a call back once a final bill was generated on a closed contract of mine but I have had no contact and just had an email it’s been passed on to debt collectors

Cyoung1 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Mobile Dats

Just back from a weekend in Gdansk and was unable to use mobile data on my iPhone 13. I could only use the phone when I was connected to the internet by signing in when I was somewhere it was available

DsvieB by Level 1: Joiner
  • 3 replies
  • 0 kudos