on 19-06-2015 10:33
Solved! Go to Solution.
on 19-06-2015 18:35
on 19-06-2015 18:35
on 19-06-2015 19:44
on 19-06-2015 19:44
@Anonymous wrote:
Although live chat ( which isn't talking just typing on the screen) seems not to be too popular I found it pretty good they were online with me really quickly I got the information I needed pretty much straight away ( maybe I was lucky ) plus I was able to have a copy of the chat for proof if required at a later date.
I believe it's better than many think, you have to remember we only get the problems here, very few post when their issue is quickly sort out.
on 19-06-2015 20:00
on 19-06-2015 20:00
@perksie wrote:
@Anonymous wrote:
Although live chat ( which isn't talking just typing on the screen) seems not to be too popular I found it pretty good they were online with me really quickly I got the information I needed pretty much straight away ( maybe I was lucky ) plus I was able to have a copy of the chat for proof if required at a later date.I believe it's better than many think, you have to remember we only get the problems here, very few post when their issue is quickly sort out.
I rarely use it due to previous issues I had with them. I found the forum and any queries I have I either ask here or ring CS directly (which wasn't an option for this particular poster.) This is why I felt it appropriate to post help links specifically aimed at people with hearing difficulties.
Veritas Numquam Perit
on 19-06-2015 20:14
on 19-06-2015 20:14
on 19-06-2015 20:25
on 19-06-2015 20:25
I agree a range of options is a good way to go....We will all have our own preferences and experiences. Of course I can only speak in relation to O2 ...as I have no experience of anything to do with Giffgaff..:smileyhappy::
Veritas Numquam Perit
on 20-06-2015 09:19
on 20-06-2015 09:19
on 31-05-2023 11:43
on 31-05-2023 11:43
@MI5 because if you can't call and can't use live chat there were no other options presented other than by @Cleoriff. I believe that's why the Opie found the other suggestions less helpful. At least, that's why I personally found the other answers less helpful. The live chat option is fairly well advertised on the website and app so many people might know of those options. Finding a different option is much, much harder. Xx
01-06-2023 08:40 - edited 01-06-2023 08:43
01-06-2023 08:40 - edited 01-06-2023 08:43
An old thread, @LadyP - and live chat, heavily scripted, is not good at handling most queries outside of ordering or upgrading.
O2 have moved a lot of that to Social Media, all the links just below this post - and post privately, and let the problem simmer, the answer can be a day or two in the answering (see example in point here): https://community.o2.co.uk/t5/Other-Products-and-Services/O2-Web-Top-Up-not-recognising-a-valid-O2-P...
Live Chat is not what it could be any longer. And Telephone Support is fraught with long waits and is apt to result in a disconnection when the Support Agent attempts to transfer you to another agent.
on 01-06-2023 09:06
on 01-06-2023 09:06
Yes, exactly. X
on 01-06-2023 09:27
on 01-06-2023 09:27
I can't say much as to what I know, but with the the advent of Virgin/O2 there are to be big changes to this forum in the future