on 07-05-2024 06:46
Hi,
I am wondering if anyone can help.
I am looking to reinstate a phone number that hasn’t been used in 4+ years. I was originally told I could pay to get this number back, then was told I didn’t need to pay I just had to swap it to a new sim which I spoke to someone at o2 on Thursday and supposedly they filled in the forms but nothing has happened. I phoned back yesterday to be told this can’t be done.
So 3 different people have told me different things.
Any help would be really appreciated.
Thanks
on 07-05-2024 06:56
This is not O2, @Ferguson - you will have to persist with O2, Social Media is the easiest way, link below has the ways - nudge until they respond, may take a couple of days.
Otherwise Guide: How to find help & contact O2
Good luck!
on 07-05-2024 07:05
Over 4 years is pushing it. I would not pay anything or take out a SIM on the promise this would happen.
What happens if you ring the number?
on 07-05-2024 09:00
on 07-05-2024 09:00
When I call it. It says “the number you have called has not been recognised”
on 07-05-2024 09:48
on 07-05-2024 09:48
on 07-05-2024 13:18
on 07-05-2024 13:18
Yes I am sure it was an original O2 number.
I asked on O2 instagram and they said
“Hi, we're sorry to hear that. If your mobile number has been disconnected for 4 years, we're unable to reinstate it.”
on 07-05-2024 20:29
on 07-05-2024 20:29
@Ferguson wrote:Yes I am sure it was an original O2 number.
I asked on O2 instagram and they said
“Hi, we're sorry to hear that. If your mobile number has been disconnected for 4 years, we're unable to reinstate it.”
If O2 have said that to you @Ferguson, I am not sure that there is anything further that you can do ; someone else will post if they have any further ideas. 👍