Access For All
A place to find out all about O2’s Accessibility options, get support and share experiences. Any feedback and ideas are welcome.
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Forum Posts

Android Accessibility Videos 📱

Here are some Android Accessibility videos These are guides on how to use hearing aid support, voice access, sound amplifier and many other functions and features that you can utilise on your Android device. We hope that some of these videos can be u...

RafaC by Former Staff
  • 0 replies
  • 0 kudos

Apple Accessibility Videos 📱

Below, are some of Apple's very own accessibility videos for the iPhone. From using your iPhone without seeing the screen, to adapting gestures to your physical needs, discover how the accessibility features built into your Apple devices can help you...

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lewys-gp by Former Staff
  • 3 replies
  • 2 kudos

A guide to personalising your phone

Hi everyone, Have you ever struggled to read your text messages because of the font being too small to read? Or wondered if elements on your device's display could be bigger, smaller, darker or brighter based on your personal preference? There are ma...

Adjusting Text Size on Android - step 1 Adjusting Text Size on Android - step 2 Adjusting Text Size on Android - step 3 Adjusting Text Size on Android - before
Marjo by Former Staff
  • 12 replies
  • 4 kudos

Access For You: Registration

Hi everyone, If you would like to register for our Access For You service please send us a private message* with the following details and one of our team will get back to you. *In order to send a private message you will need to sign in with your My...

Access for All logo
EmilieT by Former Staff
  • 0 replies
  • 3 kudos

Access For All

Hi everyone, Welcome to the Access For All board! In this space, you will be able to find out all about O2’s Accessibility options, get support and share experiences. All feedback and ideas are welcome, and if you're not sure where to start here are ...

Access for All logo
EmilieT by Former Staff
  • 7 replies
  • 1 kudos

Old Phone Number

Hi, I am wondering if anyone can help. I am looking to reinstate a phone number that hasn’t been used in 4+ years. I was originally told I could pay to get this number back, then was told I didn’t need to pay I just had to swap it to a new sim which ...

Ferguson by Level 1: Joiner
  • 6 replies
  • 0 kudos

Order stuck on processing

Ordered 2 devices on Saturday for next day delivery. Order never arrived and system says processing it’s Monday now and still processing and expected delivery date was yesterday. multiple calls to customer services and nobody can help just I may have...

Rayn001 by Level 1: Joiner
  • 5 replies
  • 0 kudos

Official Complaint Letter Ignored

Is it normal for 02 to completely ignore formal complaints letter?They have completely trashed my 3 accounts with the wrong numbers on the wrong bills 2 x Contracts very long standing and one PAYG. I have 2 accounts which have been out of Contract fo...

amici-pat by Level 3: Thinker
  • 1 replies
  • 0 kudos

Resolved! When my contract expires

Hii would like to when my contract expires. Could you let me know please.RegardsGuluzat

Bilgili by Level 1: Joiner
  • 1 replies
  • 0 kudos


hi there, I have recently left 02 and I have a credit on the policy and refund is due to myself but I can’t not get access into my account or call 02 for some reason. I’m just wondering if the refund has been sent

Numaa by Level 1: Joiner
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Why cant I make a payment in Myo2

Stockie by Level 1: Joiner
  • 2 replies
  • 0 kudos

Virgin Media & O2 package

Dear O2, My 18month contract with Virgin Media ended in April 2024 and along with my deal with Virgin was a deal with O2. Which meant I paid Virgin and O2 for my Virgin Media services. Could you please confirm that my O2 contract has ended as I am st...

JONNIEH by Level 1: Joiner
  • 1 replies
  • 0 kudos

Unauthorised GDPR Request

I received an email today stating that I submitted a GDPR request, which as far as I know I haven’t. Should I be worried?

AJ1987 by Level 1: Joiner
  • 5 replies
  • 0 kudos

Resolved! Data bundle

hi. My data is finished

Daya by Level 1: Joiner
  • 1 replies
  • 0 kudos

Intelling LTD

I tried to buy a phone from o2 recently without any luck as the payment would not go through, I was then advised to contact my bank, when I contacted my bank they informed me a transaction from Intelling LTD was atempted today, my atempts were made y...

MicVader1 by Level 1: Joiner
  • 1 replies
  • 0 kudos