O2 Community Forum

In flight order to be cancelled

I initiated an order and had to pay an advance payment of £30, I didnt not complete the order and have now decided to stay with my exiting network provider, how do I get my £30 back!?

Resolved! Not impressed : "Your O2 RPI terms are changing"

I have been a customer for almost ten thirteen years and as such am (or rather, WAS) on an RPI-only annual price increase. I have just been told by O2 that in a little under two month's time I will be forced to move to RPI+3.9%. Of course I am allowe...

Word Association.....

Word Association: Read the previous posters word and then write the first thing that comes to mind. Keep it clean.....!! We'll start with..... Elephant

Bill

Good morning. I am a little concerned as to why my bill is £73 this month ? I have paid off my phone so was told the bill will be reduced once the device had been paid off

Account closure

Hello, I have recently left the UK and hence requested to close my o2 account. On April 26 I have received an email stating that my number was disabled and my final bill will be provided within next 14 days. We are nearing those 14 days deadline but ...

devices on myO2

I am unable to access account information for one of my devices on my account. It has just disappeared so unable to access billing info/invoices etc.

Weather

Think we're having bad weather? This is tonight's forecast for the Northeastern US.

Annual price increases greater than inflation rate

A recent email from O2 says that my annual charge will be increasing every April. I understand that this might be necessary, even though the cost of providing phone services seems to falling every year. However it is not just increasing by the rate o...

Old Phone Number

Hi, I am wondering if anyone can help. I am looking to reinstate a phone number that hasn’t been used in 4+ years. I was originally told I could pay to get this number back, then was told I didn’t need to pay I just had to swap it to a new sim which ...

New contract end not displaying/updating

Hello! I need help regarding something odd. So I have a Sim only 30 day contract. This is for two phone numbers both on the same Sim only 30 day contract. When I log into My O2 app or Online And View the contract end date, which was the beginning of ...