Bill

[Ashleyidd3nd3n]

Good morning. 

I am a little concerned as to why my bill is £73 this month ? I have paid off my phone so was told the bill will be reduced once the device had been paid off

[gmarkj]

We can't help with that @Ashleyidd3nd3n as this is a customer community.

Your My o2 should show what the bill is made up of - see if these help:

Guide: How do I get to the 'Download Bill' page? 

Guide: My O2 App 

If not, you need to get in touch with customer services:

Guide: How to find help & contact O2 

[MI5]

@Ashleyidd3nd3n 

If your contract was with a third party and not directly with O2, you will need to upgrade to a sim only contract to reduce your costs.

Use USwitch
https://www.uswitch.com/mobiles/compare/sim_only_deals/o2/
Choose the deal you want
This will automatically redirect you to the O2 website
Just follow the prompts and choose the UPGRADE option
Complete the deal and nothing on your account changes except the tariff at the new cheaper cost
Payment date is the same and your next bill will be at a cheaper rate and will be made up of the pro rata cost of your old tariff and your new tariff
The change should show in My O2 within 24 hours
Volt benefits will still apply as will possibly a 3 month extra such as Disney+