iPhone 16 & Watch Series 10 Megathread + FAQ's

[Kei-M_O2]

Following on from the recent Apple event we're pleased to announce that the iPhone 16 range is available to pre-order on O2. See more 👇 for details and shop links.

iPhone 16

iPhone 16	iPhone 16 Plus	iPhone 16 Pro	iPhone 16 Pro Max

Apple Watch Series 10 & Watch Ultra 2

Apple Watch Series 10	Apple Watch Ultra 2

Questions?

We're updating our website and we'll also curate some FAQs below.

[Benlfc]

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@jro wrote:

My order has been updated to “now in transit” and my order can’t be cancelled. The expected delivery date for the iPhone 16 Pro is this Friday - does this mean I’ll actually get it Friday?

Apologies in advance if this has already been asked. 

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@jro mine has been the same since last night

ORDER DATE: 13 Sep 2024

STATUS: Processing

ITEMS: iPhone 16 Pro Max

ESTIMATED DELIVERY: 20 Sep 2024

STATUS: Processing

DELIVERY TYPE: Delivery to selected address

The order is currently in transit and cannot be cancelled. Please wait for the notification from the store and then try again.

and then further down 

Click & Collect details

STATUS: In transit with the store address under this 

[Yan101]

Did you get a text or email notification? Or did you just keep checking you account?

[madasaf1sh]

What I have noticed is the Click and Collect orders seem to have been dispatched the others may be not so much..

[Zheez]

Mine was marked as dispatched on Monday evening, with DPD tracking number and I ordered online.  My wife had to go in store and her account says the same as mine (about order in transit and can't be cancelled) but no DPD message yet.

There's bound to be some logic to how they're processing the orders, but I'm not sure what it is.  I'm sure they know what they're doing though and I'm sure people quoted the 20th will get theirs on release day as it seems like there was quite a bit more stock this time.

Or maybe it's that demand wasn't that strong.  Or maybe it's just because the website and online ordering was a mess as preorders went live 

[Benlfc]

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@Yan101 wrote:

Did you get a text or email notification? Or did you just keep checking you account?

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@Yan101 no email or text yet no, just kept checking the orders section of my O2.

[Benlfc]

@madasaf1sh don’t think anything has been physically dispatched yet, think they’re just packaging up getting them ready to go 

[madasaf1sh]

I think they will be crating them up for the stores @Benlfc  so they can be sent out at the same time, as makes sense to do one bulk delivery on Monday next week 🤣😛

[Benlfc]

@Zheez click and collect orders are normally delivered by DHL not DPD, if I remember as well you don’t always get a tracking number either, I think I’ve had to call previously to obtain it for click and collect orders

[Scotty89]

Has anyone had issues on switch up ?

I get as far as signing the documents and getting an order confirmation but on o2 end it's saying I still need to sign the documents

4 times I've tried since Friday same issue 

Every time the order has been sitting in my basket with an error message on it 

I've been told to wait 72 hours 

[garetc]

I had a similar issue on pre-order day, I got all the way to the final confirm order button and it kicked me out. When I went back in it wouldn’t let me confirm the order, it said there was an error. The message said I should contact customer services, everything was saved and they would process it. I called customer services they told me to wait 72 hours and it would clear off automatically and I could place the order again. 

I managed to log into MyO2 to clear the cart and call customer services who processed the switch up for me.