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Welcome to our new look community!

Martin-O2
Former Staff
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Hey everyone, 

 

Unless you're very new to the community you've likely noticed a few changes to how the forum looks this morning. As we announced yesterday the O2 community has been upgraded! In addition to the new look there are several new features, some requested and a few new ones for good measure. 😄

 

New home page 

 

Starting at the top we have a new integrated header for the community. The new header contains some useful links. On the left side you have a link to the main O2 site. 

 

MartinO2_1-1628153484207.png

 

You then have links to the O2 shop page > O2 help and support page > My O2 and your shop basket.

 

MartinO2_2-1628153484206.png

 

On the right of these links you will see your community notifications > private messages and your profile picture.

 

MartinO2_3-1628153484210.png

 

Clicking on your profile picture will bring up a drop down menu which contains the following... 

 

MartinO2_4-1628153485084.png

 

Directly below the header you will find the new community navigation! The community categories are listed here and if you hover over you will see a drop down of the different boards. 

 

MartinO2_5-1628153485059.png

 

 

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The next level down is the community search bar and your latests stats and notifications! 

 

MartinO2_7-1628153484435.png

 

 

Below this is our new featured content widget. This is similar to Latest News section on the old home page but is in a much more prominent place than before. 

 

Screenshot 2021-08-05 at 09.56.08.png

 

Next is the new trending topics section which is a live feed of the most popular conversations happening in real time! 

 

MartinO2_8-1628153484465.png

 

 

Below to trending topics you will see the familiar Community Activity where you can see the latest topics and filter them by most recent > most viewed > most commented and most liked. 

 

MartinO2_9-1628153485460.png

 

Down at the bottom of the home page you will see a feed that highlights the most recent guides and reviews. If you hit the View All button it will take you to the guides and reviews category. 

 

Screenshot 2021-08-05 at 10.04.39.png

 

Finally the familiar community stats can be found at the very bottom of the page. 

 

MartinO2_11-1628153484301.png

 

New private messaging interface

We also have a brand new private message system which will display your message conversations in a threaded view so no more going back and forth between your inbox and outbox. Please note: Only messages exchanged after the upgrade goes live will be in the threaded view. 

 

MartinO2_12-1628153484560.png

 

Solution highlight 

The next new feature to talk about is floated solutions. When a solution is picked on a thread it will be highlighted at the top of the discussion for easy viewing. The solution will still be in it's proper position down the chain of messages. 

 

MartinO2_13-1628153484565.png

 

The new version has an updated text editor box for topics, replies and private messages. 

 

MartinO2_14-1628153484448.png

 

 

Please have a good look around the new community and let us know any feedback, questions or issues in the comments below! 

 

Issue log and updates: 

 

Text font and formatting - Fixed. To correct this please clear the cache on your bowser 

 

Signature cut off - Fixed. The hight of the signature box has been increased. 

 

Continuity problem on long topics - Fixed. This was an admin setting that has now been turned off 

 

Guide and review boards formatting issues - Fixed. We now have a tiled view for guides and reviews. 

 

Topics on the board level not sorting by most recent post -Fixed. The topics will now sort at the board level by most recent reply. 

 

Image gallery missing from profile page - Fixed. You can now find your image gallery on your profile page and the public image gallery of other members on their profile page. 

 

Increase emoji size - Fixed. The size of the emoji's in posts and messaging has now been increased. 

 

Add friends from member profile -Fixed. Add and remove friend has been added to profile pages. 

 

Missing options in text editor on mobile view (video link, quote and emoji’s) FixedQuotes and emoji's have been added to the mobile view text editor. Adding videos is not currently supported however this will be added in a future platform upgrade. 

 

Adding unanswered topics to homepage dropdown - FixedA widget for unread posts has been added to the home page. 

 

Guide links not working - FixedGuide links now take you directly to the guide page. 

 

Adding post count and views to replies Fixed. Post count and views have now been added.

 

Errors in footer formatting Fixed. We have now corrected all of the errors.

 

Topic first post is displayed on all pages of replies - Fixed. Now the OP is only visible on the first page of the thread.

 

Spell checker in text editor  - In progress. We have 2 different options for the spell checker. Inline, realtime or with the old style click to check for misspelled words. We'll decide this at a later date. 

 

Spell checker change from US English to UK English - Investigating

 

Your own posts showing in the unread message page - Investigating 

 

Clicking an unread message takes you to different unread message then highlighted - Investigating

 

Using male/female emoji’s adds extra emoji’s - Investigating

 

Quoting options - Closed. Unfortunately there is only one way of quoting on the current platform design.

 

Guides and Reviews slow loading times - Closed. There was no issue found in the loading times of guides and reviews.

 

“View all” for posts and replies option on member profile - Closed. Unfortunately this option cannot be added to the member profile. 

 

Cant see if sent messages have been read - Closed. Unfortunately this feature cannot be added to the new messaging system. 

COVID-19 support - Help and support from O2 during the lockdown
Access for You: Registration - Find out how to register for our Access for You service.
Just joined the community or thinking of registering? Check out this handy starter guide!
Have a query about your account? login to My O2 for help


If you'd like to take part, why not register? slight_smile
signature

Message 1 of 611
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Anonymous
Not applicable

This may have already been posted but - When I click unread posts some OP names are shown, but many are not. I tried to upload a screenshot but it won't fit in to a square, are square pics the only pics you can post now?

 

Edit: I see now, the OP's name is on the right until the post gets a reply then it moves to the left. 

Message 41 of 611
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jonsie
Level 94: Supreme
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Have the old animated emojis now gone for good or are they hidden somewhere?

Also spell check? (I know you can check by highlighting the word and right click)

Message 42 of 611
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Cleoriff
Level 94: Supreme
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I have just logged back on  and am answering posts via emails. Not attempted to upload a picture yet. Not sure how I would do that now if honest @Martin-O2 

Veritas Numquam Perit

Girl in a jacket
Message 43 of 611
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MI5
Level 94: Supreme
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Pictures aren't much different to before but smilies are eluding me......

tenor.gif

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 44 of 611
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Cleoriff
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@MI5I took a snip of emojis and saved to my picture file. Tried to upload on your BBQ thread and it wouldn't! 😡

Veritas Numquam Perit

Girl in a jacket
Message 45 of 611
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blissgirl
Level 36: Perceptive
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😊just testing see if it works (for the emoji)

iPhone 15 plus 128Gb light pink & Apple watch series 9 pink (Celluar all with Vodafone slight_smile
Message 46 of 611
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Cleoriff
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@Martin-O2  Here are my moans

1) The showing of the lead post on every new page!

2) Unread posts. Showing everything I posted on a new thread

3) Using PC I can NOT post a picture. I can get the image into the posting box then nothing. Nowhere does it say post. Dragging into the formatted box doesn't work. As I post loads of images this is really racking me off or stressing me out!

4 I can copy and paste an image from google but nothing from my personal picture gallery at all.

5. No secret I don't like change. Particularly dislike it when it doesn't damn well work!

6. Where are the old emoji's? These new ones are awful.

7. I want the UNREAD POSTS on display please. Clicking my avatar icon is time consuming

8. That's it for now but my opinion? This is a nightmare!

Veritas Numquam Perit

Girl in a jacket
Message 47 of 611
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pgn
Level 76: Forum Legend
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  • No video icon in mobile editor (Chrome on Android)
  • Screenshot_20210805-221438.png

  • Two Reply buttons if you reply using the empty Reply to this topic box at bottom of any page on thread

    Screenshot_20210805-232009.png

  •  

  • Screenshot_20210805-230751.png
  • Very poor quality on photo upload

  • PXL_20210731_140050780.jpg

  • Floats up to top of thread causing panic

  •  

  • Still no save draft option 😎

  • And a green male icon after this phone slap-head emoji 🤦‍♂️
Message 48 of 611
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Cleoriff
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I suppose someone will tell me that my gallery saved photos aren't bloody compatible with this new set up. I can get them in the image box and when I press done, nothing happens!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Fed up with the lot of it. Off to bed 🙄

Veritas Numquam Perit

Girl in a jacket
Message 49 of 611
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pgn
Level 76: Forum Legend
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Are we meant to be able to edit our own Guides...?

 

2 screenshots, 1st standard phone resolution, other at 300px wide - quality seems a bit, muddy, shall we say, in both cases.

Will check appearance on laptop later.

Question still stands...

PSX_20210806_080326.jpg

PSX_20210806_080321.jpg

Message 50 of 611
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