Re: My O2 app currently unavailable - Page 4

Marjo · ‎19-02-2020

Hi guys,

A quick heads up in case you're having difficulties or see someone else on the community having difficulties with using the My O2 app. We are aware of an issue currently affecting the app and are looking into it.

The desktop version of My O2 is working so while we get the app issue sorted, please try to use the desktop version. You can also use mymobile.o2.co.uk to access My O2 on your mobile browser.

We will update the topic once we hear that the issue has been fixed. Apologies for any inconvenience and thanks in advance for your patience.

Update: this has been fixed for everyone, including the issue where some customers were unable to see their full data allowances.

jonsie · ‎21-02-2020

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

Cleoriff · ‎21-02-2020

It wont even load now @jonsie ...just getting a spinning circle. Oh well I'll try again in the morning...

Veritas Numquam Perit

jonsie · ‎21-02-2020

Just checked, mines the same now.

It will be fine in the morning.

I'll check again before I go to bed.

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

Cleoriff · ‎21-02-2020

Ok, I'm off to bed now, so goodnight @jonsie

Veritas Numquam Perit

MI5 · ‎21-02-2020

Still no data showing on mine.
I have a feeling this will now be broken forever!

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

gmarkj · ‎21-02-2020

Mine is working this morning - but I only have the one account...

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).

Link to our guide on how to contact them can be found here

Cleoriff · ‎21-02-2020

@gmarkj wrote:
Mine is working this morning - but I only have the one account...

Same here @gmarkj After all the on/of/on/off yesterday it's working again now.

Veritas Numquam Perit

MI5 · ‎21-02-2020

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Mi-Amigo · ‎21-02-2020

Working on laptop using Chrome.

I feel sorry for others who are still experiencing problems and very annoyed at the way they are being treated - with the standard excuse "we`re working on it" with no apology

... and "making improvements" - what improvements? why not fix what`s wrong before adding to them

With weekend ahead, I don`t expect "they" will get round to looking at any of the issues until next week...

Come on, prove me wrong and get all the problems [app; notifications] solved today - Friday.

Some people see things as they are and ask "Why?"; I dream of things that never were and ask "Why not?"
Robert Kennedy.

Cleoriff · ‎21-02-2020

@Mi-AmigoYes it is working on my PC, Windows using Firefox. The app is the the problem though. Some people don't want (or have) PC's to look at MY O2. The forum is breaking up bit by bit. Nightmare.

Veritas Numquam Perit

O2

[Update: fixed] My O2 app currently unavailable