O2 - Refer a Friend

[KimberleyH]

Fancy sorting your friends and family out with a shiny new phone and getting some rewards for the both of you, at the same time? With our new Refer a Friend scheme, you can do just that.

If you see a phone you like, tell your fried about it and if they set up a Pay Monthly contract with us you’ll both get either a £20 M&S or £20 Amazon gift voucher. It’s a simple as that!

For full details on how it works, visit: https://www.refero2.co.uk/mobile/.

What do you think of this scheme? How will you spend your vouchers? We'd like to hear from you.

Thanks

Kim

[Anonymous]

Hi

Perhaps if you private message Toby who is O2 site staff here http://community.o2.co.uk/t5/user/viewprofilepage/user-id/60444 or @Anonymous

Or complete the complaints form here http://www.o2.co.uk/how-to-complain/complain

[jonsie]

Vouchers can be sent out anytime UP to 3 months. Obviously O2 will make sure that accounts are up and running as accounts can be cancelled during the first 14 days. All the terms and conditions are here :

http://www.o2.co.uk/termsandconditions/rewards/refer-a-friend-terms-and-conditions

1. You reward will be an e-voucher, which will also be sent to you via email.
2. The reward will be sent to both parties within 3 months from your referred friend's connection.

[Anonymous]

@Anonymous it would be best to stick to one thread when requesting assistance.

[L_W_Ward]

After about 5 months I received an email today:

"Dear Customer

Thanks for getting in touch. 

We’re sorry you’ve not yet received your voucher(s) for referring a friend. We’ve had a problem that we’re working hard to fix. Please be assured that your vouchers will be with you in the next 28 days. 

Thanks very much for your patience.

Best wishes,


The O2 UK Refer a Friend team


To respond to this query, please use the button below to provide us with an update"

[Anonymous]

5 months later.

Well better late than never I suppose - if they do come through within 28 days !

[jonsie]

---

@L_W_Ward wrote:

We’re sorry you’ve not yet received your voucher(s) for referring a friend. We’ve had a problem that we’re working hard to fix. 

---

That's quite some problem if they have taken 5 months plus another 28 days to fix....

[MI5]

Is there 2 threads saying the same?
I'm sure I've just read this?

[L_W_Ward]

There is. I originally put it on another thread started by someone else, then copied it into this one as we were signposted. Thought it could help everyone.

[MI5]

ah ok.... thought I was dreaming

[Anonymous]

Anyone received their voucher yet? it's passed 30 days since they validated the sale. O2 Chat been saying they will escalate the inquiry to the team a couple of times now and I heard nothing. Now I have to wait an additional 2 working days 😕