I recently changed to a new iPhone and as a result had to reset my Apple watch (the normal transfer process failed as the first iPhone 16 was faulty). When I try to go through the process of setting up the network connection in the Watch app, the process always fails and I get a message advising to call 202 quoting reference code 14. This has been happening since October.
When I call 202 I get no assistance as I am placed on hold and never reach a person, and there seems to be no way to get this raised in the text chat as the bot is not capable of recognising the concept of a technical problem. Who can assist with this, as I suspect the eSIM needs to be reset/transferred?
