Apple watch error reference code 14

[comicgirl21]

I recently changed to a new iPhone and as a result had to reset my Apple watch (the normal transfer process failed as the first iPhone 16 was faulty). When I try to go through the process of setting up the network connection in the Watch app, the process always fails and I get a message advising to call 202 quoting reference code 14. This has been happening since October.

When I call 202 I get no assistance as I am placed on hold and never reach a person, and there seems to be no way to get this raised in the text chat as the bot is not capable of recognising the concept of a technical problem. Who can assist with this, as I suspect the eSIM needs to be reset/transferred?

[gmarkj · Accepted solution]

Try messaging o2 on social media @comicgirl21 - they have a presence on all the major platforms and all links are in the guide Guide: How to find help & contact O2 

I'll also drop the Activate Apple Watch Guide link in as well

[labsa85]

Hi. I have the same issue. How did you solved it? Thanks

[pgn]

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@labsa85 wrote:

Hi. I have the same issue. How did you solved it? Thanks

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Did you read the solution given by @gmarkj, @labsa85?

https://community.o2.co.uk/t5/Tech-Support/Apple-watch-error-reference-code-14/m-p/1763417/highlight...

Reference code 14

If you had received a SMS that states setup has been completed, please restart your watch. If you still get this error or you didn’t receive an SMS, the watch eSIM will need resetting, so please contact our Social Media team - use one or the other if these links, and be persistent!

• X (formerly known as Twitter) – DM
• Messenger – @o2uk

[labsa85]

no unfortunately @pgn 😔it doesn't get solved 😥  Tried to contact support on both X and Facebook as you suggested, but nothing. No one answers at all!!!

[pgn]

Pick either X or FB - they are the same team, @labsa85 

And persist: It works, but can take a number of pokes over a few hours until an agent responds, and then a couple of transactions over 2 or 3 days, until you get your answer - my experience has been thus: 

https://community.o2.co.uk/t5/Other-Products-and-Services/O2-Web-Top-Up-not-recognising-a-valid-O2-P...

There is no point hitting O2 up on both X and FB simultaneously.

[labsa85]

All noted! Just wait then! I'll try. Thanks @pgn 

[Oxonian]

You @labsa85 need to remind the social media team occasionally ; it will typically take a couple of days and two or three reminders before you catch someone's attention. 👍