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O2 Network Issues - 6th December 2018

EmilieT
Former Staff
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Registered:

Good morning all, 

 

We are aware our customers are unable to use data this morning.

 

Our technical teams are working on the issue with high priority. We are really sorry and working as hard and as fast as we can to fix this.

 

Please keep an eye on our status checker: http://o2.uk/ServiceStatus 

 

Latest Update:

Our 3G and 4G data services are performing as normal. Our technical teams are continuing to monitor service performance closely. We will be updating our customers later today on how we will make yesterday’s data service issue up to them and we’d once again like to thank our customers for their patience. 

A small proportion of customers have reported issues sending text messages. We can see that the vast majority are being sent and received successfully and our technical teams are investigating. Our 3G and 4G data services are performing as normal.

We are finalising how we make it up to our customers and will be contacting them later today about this. 

The Facebook mention around us giving out £75 compensation isn't correct and didn't come from us.

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TallTrees
Level 49: Rootin' Tootin' 
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Wondered when complainers were going to recognise the immense help/guidance  that o2 "high level helpers - out of their generosity and goodwill"  give to fellow o2 customers   @Betablue



HAPPINESS IS BEE SHAPED

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Ladylu505
Level 1: Joiner
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No point texting over WhatsApp though if the person I'm texting doesn't have WhatsApp though right? 😕
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Traian
Level 1: Joiner
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Hi everyone,

 

I am not able to make any calls. My mobile is not able to recognize the mobile network. 

 

 

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Betablue
Level 4: Observant
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@jonsie @Anonymous (and you and cleo and mi5) are my all time favourites and I'm the least flaming and least aggressive person you'd meet (I hope so anyway). All a misunderstanding and I'll be more careful not to offend in future.
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madasaf1sh
Level 76: Forum Legend
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I just think most people realise how complex most technology is and how its not easy to just bring services back on line... 

 

People just need to get on with life, take the advice being offered and carry on... 

- Xperia 1V - o2 and Spusu
- Pixel 8 Pro - o2 and Vodafone UK
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Nb1
Level 1: Joiner
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All working now for me in Daventry Northants
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TallTrees
Level 49: Rootin' Tootin' 
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So right @jonsie and completely worrying ~ I would never have believed it.

Helpless souls unable to contact, unable to drive because can't get road updates.

Wow ~ I am going to join Martin-o2 on Mars. Wasn't for it much but at least it

may still have the pioneering spirit there.  



HAPPINESS IS BEE SHAPED

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viridis
Level 56: Guvnor
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Tell me why anyone on here should answer anyone..
Please,
It seems kudos are rushed out like candy to anyone "OUTRAGED!!!" as well as those "DEMANDING COMPENSATION!!!"
Yet those helping ... Not a damn thing.
Enjoy your outage, enjoy patting each other on the back for being the biggest compo claimer.
As for me, I'm out.

Maybe give thanks to the regulars who don't get paid anything to suffer your impatience.
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Cleoriff
Level 94: Supreme
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@Betablue wrote:
@jonsie@Anonymous(and you and cleo and mi5) are my all time favourites and I'm the least flaming and least aggressive person you'd meet (I hope so anyway). All a misunderstanding and I'll be more careful not to offend in future.

All good with me @Betablue wink

Veritas Numquam Perit

Girl in a jacket
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madasaf1sh
Level 76: Forum Legend
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People managed before Mobile Phones.

Maps and road signs - for Directions
Land lines - to make calls and access the internet

Its all just bit Namby Pamby in my view
- Xperia 1V - o2 and Spusu
- Pixel 8 Pro - o2 and Vodafone UK
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