Introducing Volt – the new supercharged service from Virgin Media O2

[Chris_K]

UPDATE: We've seem some repeat questions and common issues being raised. We've added an update here so if you're experiencing issues, please read this first and see our post-weekend update here too.

Good morning all. What a week this is going to be! This morning we have introduced Volt to the world, the new supercharged service from Virgin Media O2. Our press release was published here this morning with notes and sources, but I've copied the juicy bits below.

Whether you're an O2 customer, a VM customer, both, or none, you can check out our handy website here which will show you how you can get supercharged.

Can I get Volt benefits for everyone in my household who’s on O2?

If you have Virgin Media broadband in your name, you’ll be able to get Volt benefits for all O2 Pay Monthly plans in your name, in your household. But we’re expanding this. Soon, anyone in your household with their own O2 Pay Monthly plan will be able to get Volt benefits through the household’s Virgin Media broadband account. Keep an eye on My O2 and you’ll see the option to activate Volt benefits when it becomes available to you, and you can also stay up to date by visiting https://www.o2.co.uk/virgin-media-o2

First joint product gives customers the best of both brands, with even greater value on UK’s fastest major broadband provider and award winning mobile network

• Volt marks the first major launch since Virgin Media and O2’s £31bn merger earlier this year
• Gig 1 broadband available for the first time in a bundle, combined with an unlimited data O2 SIM and TV favourites
• Existing customers simply need to register to get their services supercharged – for free
• Volt brings faster broadband speeds, double mobile data and discounts

London, UK: Virgin Media O2 is today lifting the lid on its first ever joint product, Volt, bringing together award winning connectivity and amazing entertainment from both Virgin Media and O2, to give customers even more from their services – more speed, more data and more value.

Virgin Media and O2 customers can now supercharge their services and reap extra rewards simply by being customers of both brands. Volt offers double the broadband speed, double the mobile data and discounts on connected devices when customers have or choose to take a broadband service from Virgin Media and a Pay Monthly plan from O2. What’s more, customers with an O2 plan can access exclusive rewards, perks and experiences from Priority – one of the UK’s best loyalty initiatives.

The new joint offering comes less than 150 days since Virgin Media O2 launched, building on the company’s momentum of almost 13 million gigabit premises passed and 5G coverage from O2 expanded to 210 locations. Volt highlights Virgin Media O2’s commitment to offer more choice, convenience and innovation with seamless broadband, entertainment and mobile services all available under one roof.

Exclusive Virgin Media O2 Volt benefits include:

• A broadband speed boost to the next tier available (e.g. 100Mbps boosted to 200Mbps)
• Double mobile data on all eligible O2 Pay Monthly plans (e.g. 10GB boosted to 20GB)
• Up to £150 off a connected device such as a tablet or smartwatch when taking a new O2 Pay Monthly Custom plan
• WiFi Pods available to bolster connectivity around the home
• Roaming in 75 countries including USA, Australia and Spain with O2 Travel

Volt is available to both new and existing customers, offering exclusive benefits to account holders no matter what broadband package or eligible Pay Monthly plan they take. Those new to either Virgin Media or O2 will be able to upgrade to Volt when they add relevant services to their connectivity line-up, while existing customers of both Virgin Media and O2 simply need to enrol via MyO2 to get their services supercharged – at no additional cost.

Jeff Dodds, Chief Operating Officer at Virgin Media O2 said,

“With Volt, we’re combining the speed and reliability of Virgin Media’s broadband and O2’s mobile networks alongside a variety of incredible perks to give our customers more.

“The launch of converged services in less than 150 days as a business is a huge milestone moment and demonstrates the momentum we have behind our commitment to supercharge connectivity across the UK. This is just the start.”

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This exciting milestone for Virgin Media O2 means that consumers who do not currently take services from either brand can supercharge their package with Volt from the get-go, with new bundles containing an O2 SIM and Virgin Media broadband available on 18 month contracts. The new packages include the ‘Big Volt’ bundle, ‘Bigger Volt’ bundle and ‘Ultimate Volt’ bundle, all of which come with the exclusive Volt benefits and boosts to offer customers more. Pricing for Volt bundles start from £40 per month for 200Mbps Broadband (boosted from 100Mbps), Talk More Weekends and a 10GB O2 SIM (boosted from 5GB). The top Volt bundle (Ultimate Volt bundle) includes Gig1 broadband, an unlimited data O2 SIM, tonnes of TV favourites and two TV 360 boxes, available for £99 per month.

Supercharging small businesses

Small businesses and start-ups who take a Voom broadband service from Virgin Media Business and an eligible O2 Small Biz tariff can also supercharge their services, with 4G start-up and back-up, double mobile data and exclusive perks from Priority.

Virgin Media O2 is the leading converged challenger in the market, pairing O2’s award winning mobile network and the UK’s fastest major broadband provider to enhance connectivity for customers at home and on the go. With Virgin Media’s rapid gigabit broadband rollout and O2’s commitment to deliver 5G to half the UK population in 2023, Virgin Media O2 is just getting started.

[pgn]

Have you tried the online version of MyO2,

 https://accounts.o2.co.uk/signin

@Raytsj?. You should be able to see volt sign-up option part way down the page there, if in Contract with O2:

[SteveT800]

Did it work for you?

[Spartacus1982]

I have been waiting over three weeks to see the VOLT data benefits on my mobile - I can't find a way to speak with anyone who can sort this.  I have done everything required on the My O2.  I have tried virgin also.  HELP.

[pgn]

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@Spartacus1982 wrote:

I have been waiting over three weeks to see the VOLT data benefits on my mobile - I can't find a way to speak with anyone who can sort this.  I have done everything required on the My O2.  I have tried virgin also.  HELP.

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First, check you have both O2 Contract and VM Contract in the same name and address (name might not be so stringlently needed now)

Visit here, go down to the relevant section for your circumstances: https://www.o2.co.uk/virgin-media-o2

And come back with what you see.  If it says you may already have applied, it will take up to 21days in the first instance, no certainty which will move to Volt first, O2 or your VM.

Come back here if everything goes pear-shaped and we'll get an O2 Advisor on it for you.

Good luck, @Spartacus1982 

[Newnick66]

I'm new to o2 and already a VM customer. I've tried a few times, but unable to get the Volt benefits, just get page saying there's a few reasons this could be happening?

[madasaf1sh]

@Newnick66 

You need to allow upto 14days for the benefits to be applied, if after this time has elapsed you need to contact o2 on 202 from your o2 phone for the Mobile side, and 0345 454 1111 for the VM Side

[Newnick66]

Thanks for your reply. Should the Volt benefit show on my own though in Bolt Ons?

[Newnick66]

My o2, not my own *

[Cleoriff]

Yes it should show in My O2 once it's been applied.

[Zionen]

So, been a customer of virgin media for 5 years for the house broadband, tv and phone line and also had my mobile phone with virgin mobile.  Got a phone call from vigin media and they moved me off virgin mobileand signed me up for O2 - sounded like an AMAZING deal - faster broadband - slightly more data on my phone and even cheaper than i was paying.

Got the virgin media speed boost that night!  Was like, wow service from virgin media.  Got my sim a few days later and swapped my phone number across.  Phoned and filled in the form to activate volt benefits for the double data and got an email from virgin saying they had recieved the request and I would get the data soon.  Everything looked good.... 

Then no extra data, no contact from O2.  So next month phoned again, was told need to fill out form to get it even tho I informed them it had already been done, email from virgin, no extra data.  Repeat this for 6-7 months.  Still no extra data.  More phone calls -told it would be looked into, told by customer services they would keep an eye on it and get it sorted.  

Nope - nothing.

I'm now at the point where I am doubtful if I will EVER use O2 again and probably gonna tar virgin media with as well as they convinced me to move and even set it up.

Gone from a great experience with kudo's to Virgin and O2 to when asked by friends with virgin media if they should look at swapping to a volt like me to me saying nope steer clear.

Anyone got any ideas how to proceed?   Pretty sure calling O2 again is a pointless exercise.