cancel
Showing results for 
Search instead for 
Did you mean: 

Introducing Volt – the new supercharged service from Virgin Media O2

Chris_K
Former Staff
  • 1851 Posts
  • 404 Topics
  • 161 Solutions
Registered:
Volt_Banner_Crop_2.gif

 

UPDATE: We've seem some repeat questions and common issues being raised. We've added an update here so if you're experiencing issues, please read this first and see our post-weekend update here too.

 

Good morning all. What a week this is going to be! This morning we have introduced Volt to the world, the new supercharged service from Virgin Media O2. Our press release was published here this morning with notes and sources, but I've copied the juicy bits below.

 

Whether you're an O2 customer, a VM customer, both, or none, you can check out our handy website here which will show you how you can get supercharged.

 

Can I get Volt benefits for everyone in my household who’s on O2?

If you have Virgin Media broadband in your name, you’ll be able to get Volt benefits for all O2 Pay Monthly plans in your name, in your household. But we’re expanding this. Soon, anyone in your household with their own O2 Pay Monthly plan will be able to get Volt benefits through the household’s Virgin Media broadband account. Keep an eye on My O2 and you’ll see the option to activate Volt benefits when it becomes available to you, and you can also stay up to date by visiting https://www.o2.co.uk/virgin-media-o2

 

_16-9 Screens_v001.jpg

 

First joint product gives customers the best of both brands, with even greater value on UK’s fastest major broadband provider and award winning mobile network

 

  • Volt marks the first major launch since Virgin Media and O2’s £31bn merger earlier this year
  • Gig 1 broadband available for the first time in a bundle, combined with an unlimited data O2 SIM and TV favourites
  • Existing customers simply need to register to get their services supercharged – for free
  • Volt brings faster broadband speeds, double mobile data and discounts

London, UK: Virgin Media O2 is today lifting the lid on its first ever joint product, Volt, bringing together award winning connectivity and amazing entertainment from both Virgin Media and O2, to give customers even more from their services – more speed, more data and more value.

 

Virgin Media and O2 customers can now supercharge their services and reap extra rewards simply by being customers of both brands. Volt offers double the broadband speed, double the mobile data and discounts on connected devices when customers have or choose to take a broadband service from Virgin Media and a Pay Monthly plan from O2. What’s more, customers with an O2 plan can access exclusive rewards, perks and experiences from Priority – one of the UK’s best loyalty initiatives.

 

The new joint offering comes less than 150 days since Virgin Media O2 launched, building on the company’s momentum of almost 13 million gigabit premises passed and 5G coverage from O2 expanded to 210 locations. Volt highlights Virgin Media O2’s commitment to offer more choice, convenience and innovation with seamless broadband, entertainment and mobile services all available under one roof.

 

 

Exclusive Virgin Media O2 Volt benefits include:

  • A broadband speed boost to the next tier available (e.g. 100Mbps boosted to 200Mbps)
  • Double mobile data on all eligible O2 Pay Monthly plans (e.g. 10GB boosted to 20GB)
  • Up to £150 off a connected device such as a tablet or smartwatch when taking a new O2 Pay Monthly Custom plan
  • WiFi Pods available to bolster connectivity around the home
  • Roaming in 75 countries including USA, Australia and Spain with O2 Travel

Volt is available to both new and existing customers, offering exclusive benefits to account holders no matter what broadband package or eligible Pay Monthly plan they take. Those new to either Virgin Media or O2 will be able to upgrade to Volt when they add relevant services to their connectivity line-up, while existing customers of both Virgin Media and O2 simply need to enrol via MyO2 to get their services supercharged – at no additional cost.

 

Jeff Dodds, Chief Operating Officer at Virgin Media O2 said,

“With Volt, we’re combining the speed and reliability of Virgin Media’s broadband and O2’s mobile networks alongside a variety of incredible perks to give our customers more.

“The launch of converged services in less than 150 days as a business is a huge milestone moment and demonstrates the momentum we have behind our commitment to supercharge connectivity across the UK. This is just the start.”


This exciting milestone for Virgin Media O2 means that consumers who do not currently take services from either brand can supercharge their package with Volt from the get-go, with new bundles containing an O2 SIM and Virgin Media broadband available on 18 month contracts. The new packages include the ‘Big Volt’ bundle, ‘Bigger Volt’ bundle and ‘Ultimate Volt’ bundle, all of which come with the exclusive Volt benefits and boosts to offer customers more. Pricing for Volt bundles start from £40 per month for 200Mbps Broadband (boosted from 100Mbps), Talk More Weekends and a 10GB O2 SIM (boosted from 5GB). The top Volt bundle (Ultimate Volt bundle) includes Gig1 broadband, an unlimited data O2 SIM, tonnes of TV favourites and two TV 360 boxes, available for £99 per month.

 

Supercharging small businesses

Small businesses and start-ups who take a Voom broadband service from Virgin Media Business and an eligible O2 Small Biz tariff can also supercharge their services, with 4G start-up and back-up, double mobile data and exclusive perks from Priority.

 

Virgin Media O2 is the leading converged challenger in the market, pairing O2’s award winning mobile network and the UK’s fastest major broadband provider to enhance connectivity for customers at home and on the go. With Virgin Media’s rapid gigabit broadband rollout and O2’s commitment to deliver 5G to half the UK population in 2023, Virgin Media O2 is just getting started.


iPhone 15 Megathread //  Don't fall for scams  //  How to get Volt benefits
Contact us on Social MediaFacebook // Twitter // Instagram
Message 1 of 530
145,207 Views
529 REPLIES 529

jonsie
Level 94: Supreme
  • 93458 Posts
  • 610 Topics
  • 6998 Solutions
Registered:

You usually get that error message when O2 are applying your benefits, normally after 14 days

Message 521 of 530
575 Views

pgn
Level 76: Forum Legend
  • 37454 Posts
  • 239 Topics
  • 1706 Solutions
Registered:

@Supersmooth wrote:

i am a both a o2 and VM  customer but they are saying i am not eligible for the Supercharge package why

 


Do check your O2 Contract and your VM Broadband contract details match, @Supersmooth 

Volt Megaguide 

Message 522 of 530
569 Views

FLUMP
Level 1: Joiner
  • 1 Posts
  • 0 Topics
  • 0 Solutions
Registered:

sorry waste of time been waitting 25 days now for it to be added and the wait carrys on    yes had emails confirming i can get but not working

Message 523 of 530
514 Views

Enlli
Level 66: Unequalled
  • 7277 Posts
  • 51 Topics
  • 1602 Solutions
Registered:

Not much we can do here.

Is it just your double data on O2 you are missing or have you not had your speed increase from Virgin as well?

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
Message 524 of 530
504 Views

Knapster1
Level 1: Joiner
  • 3 Posts
  • 0 Topics
  • 0 Solutions
Registered:

I'm having the same issue as Flump.  O2 customer for over 15 years.  Got Virgin broadband at my home address (address and name identical).  Volt Virgin benefits applied within 48 hours but I am now stuck in a neverending loop of activating my double data Volt benefits with O2, seeing the screen that tells me they'll be activated in 48 hours.  Then after 48 hours I am prompted to activate them again.  Repeat ad nauseam.  I've contacted the Twitter team via DM but the last communication I had was them promising to update me 'as soon as possible' 10 days ago.  I'm just going to complain to Ofcom now as I've spent many pointless hours on this and it's obvious O2 are incapable of fixing the issue...

Message 525 of 530
275 Views

pgn
Level 76: Forum Legend
  • 37454 Posts
  • 239 Topics
  • 1706 Solutions
Registered:

Ofcom won't do much unless you have exhausted the (8 week!) Complaints process that O2 have in place - all the info here, @Knapster1 - https://www.o2.co.uk/how-to-complain

 

Message 526 of 530
270 Views

Knapster1
Level 1: Joiner
  • 3 Posts
  • 0 Topics
  • 0 Solutions
Registered:

Thanks PGN, helpful tips!

Message 527 of 530
265 Views

Oxonian
Level 32: Blockbuster         
  • 8047 Posts
  • 164 Topics
  • 26 Solutions
Registered:

@pgn wrote:

Ofcom won't do much unless you have exhausted the (8 week!) Complaints process that O2 have in place - all the info here, @Knapster1 - https://www.o2.co.uk/how-to-complain


 

I do not think that OFCOM will do anything for your @Knapster1 as they do not act on complaints from individuals. The escalation route for an O2 complaint is to the Ombudsman :-

 

Customer+Complaints+code+250523.pdf (o2.co.uk)

https://www.o2.co.uk/documents/456036/4246828/Customer+Complaints+code+250523.pdf

 

In particular :-

 

What happens next?
If you’re not happy after we’ve responded to your complaint, or if your complaint isn’t resolved after eight weeks, you may wish to refer your complaint to an Ombudsman. The Ombudsman is a free service, which will independently review your complaint. They investigate complaints fairly by listening to both sides of the story and looking at the facts. Their decision is binding on O2, but not on you as a customer.

Message 528 of 530
247 Views

Knapster1
Level 1: Joiner
  • 3 Posts
  • 0 Topics
  • 0 Solutions
Registered:

It's all getting a bit psychedelic now.  I keep rinsing and repeating the request to activate my Volt benefits (I am told I can do this every 48 hours on the app, I activate then it resets back to please activate).  When I contact via Twitter and Webchat they just keep telling me to wait 14 days.  Every 14 days.  Nil response from the Complaints Review Service email I sent.  It'll be 8 weeks from the initial message on 28th July which is when I'll contact the Ombusdman who'll presumably sort it out and issue some compensation for all the time wasted on this.  It must be awful for people who've been overcharged/had their credit scores impacted.  Or simply don't have the bandwidth to be quite as dogged.   I'm starting to enjoy it in a masochistic kind of way.  Today I'm going through the 4th security test on Twitter and it now takes over two hours for their verification texts to arrive.  Such fun.

Message 529 of 530
144 Views

Oxonian
Level 32: Blockbuster         
  • 8047 Posts
  • 164 Topics
  • 26 Solutions
Registered:

@Knapster1 

As is indicated in my post above, O2 do have eight weeks to investigate and respond to complaints and we are told that it is frequently taking them the full eight weeks to do their work. 

Hence, you need to wait until 28 July before making your next move, although I fully expect that you will hear from O2 in the interim. 👍 

Message 530 of 530
123 Views