Re: Introduce yourself on the O2 Community! - Page 62

Toby · ‎22-11-2013

Hi all,

I'd like to welcome one and all to the O2 Community! Its a great place to get advice, post your feedback and talk about your ideas for the network. If you have a question that you need some advice on, head over to the devices section or the other products and services section. You can also get rewarded for helping others as well chat about anything you like in the off-topic section.

I'm Toby, the community coordinator of the forum. I also work with Marjo who is the head of community and Marina who is also a community coordinator like me. I've been working on the community since August 2012. It's been great so far and I look forward to hearing from many more of you

If you have any questions about the forum, suggestions or just want to have chat, please don't hesitate to give me a shout.

Hope to speak soon!

Toby

- This is a brand new 'Introduce yourself' thread, but you can find the old one HERE

Fancy writing a great device review or O2 forum guide? Send me a message!

Get involved:
• New to the community? This is how you get help.
• Want to know who we are? Come and say hi to us.
• Want to have a chat? Drop me a direct message.

PhoneDoc · ‎02-03-2016

Have there been any common themes identified on here from customers with this problem, such as card type or bank?

Genuinely, haven't heard customers raise this issue in stores - which would make me think it effects a smaller group of people with a common theme, such as the same card issuer.

viridis · ‎02-03-2016

Yes, the common theme is O2 new payment system, and the same error thrown up "speak to your bank" all the banks have no record at all of the transaction let alone declining it

jonsie · ‎02-03-2016

It's a system problem and o2's willingness to issue default notices like confetti. ...

Social Media Support ~ O2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

Curr946 · ‎02-03-2016

Oh no.... There's a can of worms

Current Phone: Sony Xperia XZ Premium

MI5 · ‎02-03-2016

Shouldn't all this be moved to the relevant thread?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Cleoriff · ‎02-03-2016

@MI5 wrote:
Shouldn't all this be moved to the relevant thread?

Agree....Or a new one started. It's gone well beyond the remit of Introduce yourself now...

Veritas Numquam Perit

Curr946 · ‎02-03-2016

haha I attempted to bring it back...

Current Phone: Sony Xperia XZ Premium

Anonymous · ‎04-03-2016

Hi everyone. My name's Carcer i currently work at o2 Customer service, Been an advisor since september

- I like PC gaming
- I love android phones
- Batman > Superman

- EvE online fan

MI5 · ‎04-03-2016

Welcome

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

jonsie · ‎04-03-2016

Another member of the android army

Social Media Support ~ O2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS