Introduce yourself on the O2 Community!

[Toby]

Hi all,

I'd like to welcome one and all to the O2 Community! Its a great place to get advice, post your feedback and talk about your ideas for the network. If you have a question that you need some advice on, head over to the devices section or the other products and services section. You can also get rewarded for helping others as well chat about anything you like in the off-topic section.

I'm Toby, the community coordinator of the forum. I also work with Marjo who is the head of community and Marina who is also a community coordinator like me. I've been working on the community since August 2012. It's been great so far and I look forward to hearing from many more of you

If you have any questions about the forum, suggestions or just want to have chat, please don't hesitate to give me a shout. 

Hope to speak soon!

Toby

- This is a brand new 'Introduce yourself' thread, but you can find the old one HERE

[MI5]

Don't understand it myself either but some people are happier that way - until the payments system goes down of course!

[viridis]

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@PhoneDoc wrote:

Ouch, that's definitely not something I would recommend. Our agreement T&Cs state that customers will be required to pay via DD.

"...Unless we say otherwise."

From a business perspective I can understand the difficulties faced if you had several million customers wishing to pay every month via their own method of choosing, which is why it's not going to be a straight forward process for those that choose to.

It is on Vodafone, Virgin media and any other large business.

On a personal perspective, paying by card increases the risk of forgetfullness and negative credit scoring.

Not if you always pay early, in fact the only negative credit scoring I've had when paying by card is because O2 changed payment handling system/company and made it impossible to actually pay.

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[Cleoriff]

To be fair...if O2 offer a variety of ways to pay (which they do) they should all work all of the time...

[PhoneDoc]

Hi @viridis, good to hear from you.

As I have never worked for the companies that you've mentioned I wouldn't be in a position to compare policies or processess. As you've confirmed, the agreement T&Cs do state that O2 expect payment via Direct Debit. 

[viridis]

Unless they say otherwise.

[Curr946]

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@Cleoriff wrote:

To be fair...if O2 offer a variety of ways to pay (which they do) they should all work all of the time...

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no system can promise to work all of the time. But any outages should be fixed quickly... How long as the debit card issue gone on now

[Cleoriff]

The paying online via card has not worked properly for 5 months. I reiterate they should work all of the time. A couple of hrs system glitch is acceptable. Anything else is not

[Curr946]

That long, that's ridicules.

Anyway, back in topic.

Hi I'm Richard, my mates call me Ricardo... Not sure why, but it's stuck....

[PhoneDoc]

Absolutely. Has each occurence of this been fed back to the board moderators? If specific examples of broken processes (date/time/error message) can be collected as they occur, I'm sure that'd expediate an investigation into the issue. 

@Curr946 Hi Ricardo, pleasure to hear from you  

[viridis]

You'd think but no, they don't as they believe the issue is the banks end (but it's not)
Only community staff have listened.