Community Rewards: March 2023

[Breanna]

Hi all,

Another month, another round of rewards!

Let me start off by acknowledging that no, the rewards from last month have not been applied yet. We've not forgotten and anyone who messaged me with their number will see them applied in the near future. There are still some ongoing team and system changes going on in the background causing a bit of delay.

With that out of the way...well done to everyone who's mentioned below!

Every month we reward members who have been extra helpful in the O2 community, those who took their time to participate on the community and that helped keeping it a fun place to be. 

And as we appreciate your contributions to the community, we would like to credit your next bill or PAYG balance.

Below there’s a list with all rewarded members. If you're on the list, please click my name above and send me a private message with the mobile number you'd like credited, and I'll let you know your reward. 

@AHughes, @Al_009, @Andrew_Hurst, @Bambino, @BAZA61, @benjnicholls, @Bharlie, @blink, @BobG, @Boyack, @br1anstorm, @Buck1981, @Bunnyiam, @Cabc, @Caravanner65, @CarlosApa2465, @Cleoriff, @cm, @colinthesun2, @Comben, @CPACProblem, @Daftscotsman, @darrenney02, @daveac74, @Deano57, @Denzil2321, @dgboss10, @Dhaval, @djb2, @Eliz, @Enlli, @essjay, @Exazet, @Faw1991, @GaryTreble, @gmarkj, @Groomy2004, @H1JFG, @HHGTTG, @J9el, @JB72, @jimbob1951, @jimthing0, @JL17, @jonsie, @jyloox, @Kba02, @Kelly1401, @Kieran23, @Anonymous, @Kym05, @leemartin87, @madasaf1sh, @Maddie03, @MandyJ, @Martyn1974, @MattinoMattino, @Mbae, @Mi-Amigo, @MI5, @Mightfly, @Millybooth67, @Misselbrookchlo, @MrsRochester, @Ncls, @Nerrad67, @noe, @OES90, @ParkyRam, @Patricia1066, @PaulK999, @Peterkin1010, @pgn, @Pipstop78, @Ranger002, @Rhi1, @Rhubarb, @Richard26, @Richie10970, @Robynfali, @RT4, @RunrigForever, @Ruswit, @RVA, @RyanCFC, @SamirahRoosingh, @Sarah_2023, @sarkanrico, @Shamrock_Sean, @shreyasdatar, @Siftersam, @SJA_914, @TallTrees, @Tm22, @tonjg, @Trevos, @Wheelie, @Yorkshireguy

Thank you one and all!! 

More info:

• What is the Community Rewards programme?
• Guide on how to find your Reward on your account by @gmarkj 

[pgn]

---

@jimthing0 wrote:

I sent two PM's, but despite asking on the PM, there was no response to either of them. 

So I have no idea on: 

1) What level I've won? 

2) When are we actually going to receive these credits on our bills? 

3) The delays being talked about ("everything is switched to the new system") – what's this all about then, and if so when is it being resolved? 

Pretty much basic questions, really. 

If users are waiting since December for previous award credits, explain the point of them if no one is getting anything credited?

Thanks in advance. 

---

You should've received an answer from @Breanna saying what level of award you won, usually a day or so after you PMd your details to her.

Also no payment yet for Feb or Mar, but the payments I won in Nov, Dec, Jan did arrive late Jan and showed as a credit on my bill at 01-Feb, from memory. Not sure why the delay, awards usually showed as a Recent Charge on the bill about 3 weeks into the month after the reward was announced, @jimthing0.

[jimthing0]

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@pgn wrote:

---

@jimthing0 wrote:

I sent two PM's, but despite asking on the PM, there was no response to either of them. 

So I have no idea on: 

1) What level I've won? 

2) When are we actually going to receive these credits on our bills? 

3) The delays being talked about ("everything is switched to the new system") – what's this all about then, and if so when is it being resolved? 

Pretty much basic questions, really. 

If users are waiting since December for previous award credits, explain the point of them if no one is getting anything credited?

Thanks in advance. 

---

You should've received an answer from @Breanna saying what level of award you won, usually a day or so after you PMd your details to her.

Also no payment yet for Feb or Mar, but the payments I won in Nov, Dec, Jan did arrive late Jan and showed as a credit on my bill at 01-Feb, from memory. Not sure why the delay, awards usually showed as a Recent Charge on the bill about 3 weeks into the month after the reward was announced, @jimthing0.

---

I know I should have rec'd a response (previously rewarded a while ago), but I actually haven't – to two PM's now. That's the problem. That was point 1 of 3. 

Point 2 of 3: Reasons for delays with receiving the actual bill credit...? No answers here from staff. 

Point 3 of 3: New system – what new system, and its affects on this issue...? 

[pgn]

As an O2 customer, just, I imagine, like yourself, @jimthing0 - all I can say is I tagged a member of the Forum management in my earlier reply to you, let's see if there is an "answer here from the staff" towards end-of-day Monday or so.

[gmarkj]

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@jimthing0 wrote:

3) The delays being talked about ("everything is switched to the new system") – what's this all about then, and if so when is it being resolved? 

---

o2 have a new customer system called 360 @jimthing0 

There is some more information in the link below:

https://community.o2.co.uk/t5/Welcome-News/O2-System-Updates-360/m-p/1598402 

From what we have seen, it is like any system upgrade - there's been a few hiccups, and some issues getting problems solved due to training being a bit sporadic and not every CS agent/store person has had it.

[Breanna]

Hi @jimthing0 I've just checked and it does seem my response to you didn't get sent. Your number is already on the list though so that's a mistake on my part for seeing your message but not responding. I will PM you now.

[pgn]

HeyHo, looks like this month will be a repeat of last month wrt Reward credit to accounts...

[madasaf1sh]

I still have none of the outstanding rewards... 

Have a feeling I will never see them, as it shouldn't take this long to process...  I know its not the community managers fault, but I am fed up of it.. 

[Enlli]

If the team who deal with this are the same as the team processing the Virgin Mobile accounts transferring over to O2 then we will be lucky to see anything this year. Something like 250,000 per month to be transferred to reach their target 

[Patricia1066]

Thanks @Enlli if this is the case, it helps to understand why the delay, though really O2 should confirm why there are delays and what priority we have. Oh, was that a pun 🤨

[madasaf1sh]

I hope not... and looking forward to the fun when they come to move my VM oomph sim... 

I dont think it has any priority, as we are a free resource for o2...