Apple iPhone 8, iPhone 8 Plus & iPhone X Megathread

[Chris_K]

O2 will offer Apple’s latest products starting on 22nd September 2017, including the new generation iPhone 8 and iPhone 8 Plus. Customers will be able to pre-order iPhone 8 and iPhone 8 Plus beginning 15th September at www.o2.co.uk/iphone, in store, voice and online, with iPhone X pre-order beginning Friday 27th October

iPhone 8	iPhone 8 Plus	iPhone X

Questions?
We expect there will be many questions ranging from student discount, to unlocking, to yearly upgrades and everything in-between. See our extensive Q&A section immediately under this post, and let us know if there's anything missing you think we should mention there.

[Jackmw14]

More info

🤔 O2 said this discount is available on all phones including the X. They did mention that the X is excluded from all O2 open discounts however.

[Anonymous]

The live chat people are out in India I believe. I assume that’s one of the reasons for the discrepancies in information between the two services.

[Anonymous]

I pre ordered the iPhone X on the morning of the release date and I was told it would be dispatched between 5-6 weeks.
Now when I log into my o2 account I can not see my order at all? The money has been taken out of my bank account and I received a verification email.
I am a new o2 customer and this is my first purchase. I just wanted to know if my dispatch time has maybe got less but I cannot see my order at all.
Can someone give me some advice or help me out?

[Anonymous]

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@Anonymous wrote:
I pre ordered the iPhone X on the morning of the release date and I was told it would be dispatched between 5-6 weeks.
Now when I log into my o2 account I can not see my order at all? The money has been taken out of my bank account and I received a verification email.
I am a new o2 customer and this is my first purchase. I just wanted to know if my dispatch time has maybe got less but I cannot see my order at all.
Can someone give me some advice or help me out?

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Are you using a mobile device to look at the o2 site?

[Jay1999]

I’m the same doesn’t show that I’ve ordered the iPhone X? Why doesn’t it show?  But I do have email saying I have preorder it .

[mrsbaker1]

If you’re using an app to check you won’t see anything but online full site looks like this...

when you find the page with the options going across the top (circles red) you’re on the right page to view. 

[mrsbaker1]

Then go to the right hand side and click my orders. If you’ve already done this then I’ve no idea 🤷🏼‍♀️

[mrsbaker1]

Then this is how it looks once you’ve clicked on my orders then click on the actual order number. 

[Anonymous]

I've ordered the silver X 64gb on the 30th but i haven't had an estimated delivery date sent to me in an e-mail like most people have, all that i was told was "up to 4 weeks" when i was pre-ordering it, is this something i should be concerned about or is everything going fine even without the estimated delivery date?

[mrsbaker1]

@Jay1999 are you a new customer? That may be why yours is taking so long. Did it get through the credit check etc and have you had all the legal jargon emails? There’s about 4 that come once you’ve ordered. In one of them there will be an order number.