Despite promises from VM, o2 will charge the moment they complete your order by posting out your sim card @Gina28
You can claim back the time between them posting it and it arriving, but not using it is your choice.
All ways to contact o2 customer service, as this is a customer community, are in the guide below:
Guide: How to find help & contact O2
Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).
Link to our guide on how to contact them can be found here
