Volts not registered with Virgin

[Percy]

Why is Volts not activated in my big in media account, no extra broadband speed.

[Enlli]

When did you sign for Volt? Takes around 14 days for double phone data and your increase in broadband speed.

As far as broadband is concerned that's a Virgin Media issue.

[pgn]

Adding to @Enlli's answer, you do need to sign-up for Volt using the splash ads littered on the O2 website and App - detail here on the scheme: Volt Megaguide 

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