Volt package SIM missing

[Priesto]

Hi, I have just re-negotiated my package with Virgin Media and this has entailed moving my phone contract from VM to O2 to get the benefit of the Volt tie-up. All good except my new O2 SIM hasn't arrived in the post since the order on 18/12/22 - most likely since the Royal Mail strikes. My PAC code lasts until 16/1/23 so no panic just yet but how long do I wait before I ask for a new one? I read about eSIMs is that an option?

[Enlli · Accepted solution]

Comes up frequently, especially on the Virgin Volt forum. 

Most likely it has never been ordered

Contact O2 to see if they have a record

Message O2 on
Facebook (https://o2uk.co/O2CFB) 
Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you.

[Priesto]

Thanks, I've realised that after I posted! I will contact them via social media. Thanks.

[TallTrees]

Hi there @Priesto 

Welcome to the O2 Community Forum

Good advice from @Enlli 

I should get on to them soonest to get sorted.

Good luck TallTrees

[TallTrees]

Excellent @Priesto 

Hope all sorts itself out very soon for you. Happy New Year 2023

[Breanna]

Hi @Priesto were you able to get in touch with O2 about your SIM?