Solved: Virgin to O2 - No Broadband Upgrade

JohnS1 · ‎14-06-2023

Hi,

I have broadband, TV etc with Virgin. My Virgin mobile account switched to O2 on 23rd May. The email received said I would receive double data and a broadband upgrade to the next tier. On my O2 app I can see I have double data and a discount but there is nothing about volt or the broadband upgrade. I have spoken to Virgin but not got an answer. O2 customer services didn't seem to understand the problem and said I needed to upgrade my Sim.

Addresses and name are the same on both accounts?

Any help would be appreciated.

MI5 · ‎14-06-2023

@JohnS1

You need to go back to Virgin as O2 have no control over your broadband.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎14-06-2023

@JohnS1

You need to go back to Virgin as O2 have no control over your broadband.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

JohnS1 · ‎14-06-2023

Thank you for the response, I guessed that might be the case.

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