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on 23-01-2024 09:12
I was told as an O2 and virgin accounts holder I was entitled to a free upgrade in internet ( double the speed) although I have tried several times and checked account details are correct it stills says I do not qualify
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on 23-01-2024 09:17
You should get the benefits applied after 14 days of application.
It's common to get the same error message Volt Megaguide
We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks
Guide: How to find help & contact O2
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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on 23-01-2024 09:17
You should get the benefits applied after 14 days of application.
It's common to get the same error message Volt Megaguide
We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks
Guide: How to find help & contact O2
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

