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Ann1973
Level 1: Joiner
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on ‎23-01-2024 09:12

on ‎23-01-2024 09:12

I was told as an  O2 and virgin accounts holder I was entitled to a free upgrade in internet ( double the speed) although I have tried several times and checked account details are correct it stills says I do not qualify 

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MI5
Level 94: Supreme
  • 153273 Posts
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on ‎23-01-2024 09:17

on ‎23-01-2024 09:17

@Ann1973 

You should get the benefits applied after 14 days of application.

It's common to get the same error message Volt Megaguide 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks

Guide: How to find help & contact O2 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
  • 153273 Posts
  • 653 Topics
  • 29249 Solutions
Registered:

on ‎23-01-2024 09:17

on ‎23-01-2024 09:17

@Ann1973 

You should get the benefits applied after 14 days of application.

It's common to get the same error message Volt Megaguide 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks

Guide: How to find help & contact O2 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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