Unable to activate VOLT

[MattAnorak]

Hi there,

My wife just moved from Vodafone to O2 and I'm the Virgin Media contract holder at this address, but according to the guide, that shouldn't matter, she should still be eligible.  However, when we go into her account, we don't see an option to add VOLT and it's not been applied.

I've got 2 questions then (sort of linked).

Firstly, how can she activate VOLT if she's the O2 account holder at the address and I'm the VM account holder at the address (the guide says it should just happen, but it's not).

Secondly, as the VM account holder, I'm already on the highest speed - presumably they'll not take any action (what would be lovely is if they charged me for the speed below and left me on the max! 😁)

Thanks in advance.

[MI5 · Accepted solution]

@MattAnorak 

Volt benefits should appear automatically in around 14 days Volt Megaguide 

Sadly no, you don't get a price reduction either

[MattAnorak]

Great - thanks for the clarification, @MI5 .

[MI5]

You're welcome @MattAnorak