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Transfer Volt benefits to another Virgin Broadband account?

Surajb1
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Hi,

I would like to transfer volt benefits to another virgin broadband account due to house move and a new virgin subscription.

Any idea on how this can be transferred? 


Thanks,

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MI5
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@Surajb1 

Update you address with both Virgin and O2 then re-apply for Volt.

Volt Megaguide 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
  • 149585 Posts
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Registered:

@Surajb1 

Update you address with both Virgin and O2 then re-apply for Volt.

Volt Megaguide 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Surajb1
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Can this be done online? I will only require to change o2 address as new virgin sub is already registered to the new address.

Thanks

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MI5
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@Surajb1 

You can change your address in your MyO2 or message O2 customer service Guide: How to find help & contact O2 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Surajb1
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Managed to change address from myo2, had a slight blip where i would refresh the page and it would still show my old address and then was unable to log in for a few minutes.  After a while tried to log in again and it did and address is now updated matching Virgin broadband address.... i assume i wait the 14 day period or will i still need to contact customer services? By the way unable to re-apply for volt as it states "You’re all signed up"


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MI5
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Should kick in within the next 14 days @Surajb1 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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