Solved: Premise Address for Volt between O2 and VM

captHedge · ‎06-07-2022

Hi All,

I have joined O2 and have been a VM customer for many years.

I get the message that either my Volt is active or there is no VM at my address.

When see the address O2 has for me, it slightly differs by one line, the way that VM handles it against the way O2 handles it. Everything else if correct, postcode, road and house number.

Is this enough for the check to be in error ? and if so it is worth me updating my address on O2 to be exactly the same as my VM bill?

Cheers

Enlli · ‎06-07-2022

Yes, it's a rather confusing message that pops up. I thought they would have changed it by now.

I got that when I joined in April. Took about 14 days for things to go through.

Might be worth contacting O2. It's a lot easier changing address with them than with Virgin.

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.

View solution in original post

MI5 · ‎06-07-2022

@captHedge

See guide here Volt Megaguide

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Enlli · ‎06-07-2022

Yes, it's a rather confusing message that pops up. I thought they would have changed it by now.

I got that when I joined in April. Took about 14 days for things to go through.

Might be worth contacting O2. It's a lot easier changing address with them than with Virgin.

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.

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