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My bill

K77B
Level 1: Joiner
  • 1 Posts
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on ‎21-08-2023 15:09

on ‎21-08-2023 15:09

My current bill is for £14.07 for the period of 07/08 to 06/09/23 which is incorrect my package is for £10pm from 12/08/23 and shows on my account as this - 1053050582.

I already have a complaint running with you for overcharging from 12/06/23 to the 11/08/23 = complaint ref A348613 and now this, not acceptable - please amend and refund overpayments asap or another complaint will be made.

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Enlli
Level 70: Enigma
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‎21-08-2023 15:18 - edited ‎21-08-2023 15:19

‎21-08-2023 15:18 - edited ‎21-08-2023 15:19

This is a community forum made up of customers similar to yourself so we can't access accounts. You will need to persist with O2 Customer Services as only they can so that.

Message o2

(Facebookhttps://o2uk.co/O2CFB) 
Twitter (https://o2uk.co/O2CTW) or
Instagram (https://o2uk.co/O2CIG) ,
They should be able to help you.

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
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madasaf1sh
Level 78: King of Kings
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on ‎21-08-2023 15:46

on ‎21-08-2023 15:46

@K77B 


If you login to Myo2 it will tell you what they extra costs are for. 

 

If you can't do that then you will need to call Customer Services..

This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
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