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Forum Posts

Virgin Mobile to O2. All you need to know

What's happening?As you'll likely already be aware, Virgin Media and O2 merged in June 2021 creating the UK’s largest telecoms challenger with award-winning mobile services and the fastest widely available broadband in the market all under one roof. ...

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Chris_K by Former Staff
  • 27301 Views
  • 55 replies
  • 1 kudos

Volt Megaguide

O2 and Virgin Media, two of the UK’s most iconic brands combining 46 million+ broadband, mobile, phone, and home subscribers, have come together to give the UK more choice and better value. And if you're a customer of both O2 and Virgin Media, it's t...

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Chris_K by Former Staff
  • 74431 Views
  • 58 replies
  • 3 kudos

Welcome to the Volt board!

Welcome to the Volt board This is the best place on the Community to ask any questions you may have about Volt, get involved in Volt related discussions, or even raise any issues you may have with Volt or getting the benefits applied. If you haven't ...

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Martin-O2 by Former Staff
  • 7377 Views
  • 12 replies
  • 4 kudos

Resolved! Volt benefits applied to new sim deal?

Hello Last week I changed on to a new sim monthly deal through uswitch. I chose one that advertised volt benefits and it showed this when I went through checkout (sim deal for 30GB with boost up to 60GB). My data allowance is only showing 30GB at the...

lisaspoon by Level 1: Joiner
  • 641 Views
  • 2 replies
  • 0 kudos

Resolved! Volt benefits

Hi I’m a virgin media and o2 customer I’m getting an increase in download and upload speeds on my virgin media broadband but I’m not getting an increase in my day allowance from o2

Roy66 by Level 1: Joiner
  • 299 Views
  • 1 replies
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Resolved! Data

I have changed my tarriff and i am with Virgin Broadband do i get double data

Phil17856 by Level 1: Joiner
  • 323 Views
  • 2 replies
  • 0 kudos

Unable to link Volt on my02 app

Keep getting an error stating the below when trying to link my volt to my household VM. "This information is not available at the moment. Please try again later." Any chance I can get some guidance on a workaround? Thank you! **Solved - Started worki...

Migfin by Level 1: Joiner
  • 374 Views
  • 1 replies
  • 1 kudos

Resolved! Virgin to O2 - No Broadband Upgrade

Hi,I have broadband, TV etc with Virgin. My Virgin mobile account switched to O2 on 23rd May. The email received said I would receive double data and a broadband upgrade to the next tier. On my O2 app I can see I have double data and a discount but t...

JohnS1 by Level 1: Joiner
  • 508 Views
  • 2 replies
  • 0 kudos

Resolved! 5G

So having been moved over from virgin mobile to 02 with a contract that states i will be on Volt 5G i now find 5G is not in my area ?

RK4 by Level 1: Joiner
  • 295 Views
  • 1 replies
  • 0 kudos

Worst Decision Ever to Choose Volt

This is my last attempt for find a solution !! I will be leaving O2 and Virgin Media and it is the worst decision to have package Volt !! I am customer of Volt M250 Fibre Broadband + Phone + 10GB SIM. However even though 10 days have been past I have...

mrvglsn by Level 1: Joiner
  • 572 Views
  • 3 replies
  • 0 kudos

Resolved! data

I've just updated my phone and now have larger data, my volt data does not apper to have been added

Ste59 by Level 1: Joiner
  • 297 Views
  • 1 replies
  • 0 kudos

Resolved! Volt

Hello having had my account moved to O2 mobile from virgin..Virgin said prior to transfer that becoming a O2 customer I would be able to get broadband upgrade , However I have just checked my 02 volt benefits and it is not listed ...

Planemad by Level 1: Joiner
  • 392 Views
  • 1 replies
  • 0 kudos