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Forum Posts

Virgin Mobile to O2. All you need to know

What's happening?As you'll likely already be aware, Virgin Media and O2 merged in June 2021 creating the UK’s largest telecoms challenger with award-winning mobile services and the fastest widely available broadband in the market all under one roof. ...

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Chris_K by Former Staff
  • 55 replies
  • 1 kudos

Volt Megaguide

O2 and Virgin Media, two of the UK’s most iconic brands combining 46 million+ broadband, mobile, phone, and home subscribers, have come together to give the UK more choice and better value. And if you're a customer of both O2 and Virgin Media, it's t...

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Chris_K by Former Staff
  • 58 replies
  • 3 kudos

Welcome to the Volt board!

Welcome to the Volt board This is the best place on the Community to ask any questions you may have about Volt, get involved in Volt related discussions, or even raise any issues you may have with Volt or getting the benefits applied. If you haven't ...

Martin-O2 by Former Staff
  • 12 replies
  • 4 kudos

Volt not activated 3 weeks on

Hi thereI hope the forum team can help as I have been onto the social media team and they have fell silent after 'sorting' the issue.They haven't I applied for my Volt benefits on 23rd January and they were confirmed a few days later on the 27th. Her...

Euan1978 by Level 2: Apprentice
  • 32 replies
  • 1 kudos

Volt benefits when account holders for O2 and Virgin are different

Hi, In my house I am the O2 account holder and my father is the virgin media account holder but when following the FAQs for setting up volt I feel stuck in a loop as when I go from my side it says join virgin media but he already has. Is there a guid...

Resolved! Volt double data not applied

I had double data applied with Volt for last 2 months on monthly plan . Then received an offer for 3gb extra data than what I was getting before with the double data applied for extra £2 pm I accepted after confirming I would still get my double data...

Stublee by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! Double data issue

I've just joined o2 with a 75gb data plan and as a new customer I've got double data but it's still only showing 75gb and not 150gb

Tel_1 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Amount of Gigabytes

I have just joined O2 and last week I talked to Virgin Media I was told as I'm on Virgin Media Broadband I would get double data in my O2 mobile but not sure if this has been included or not, getting 6GB at the moment. Please can someone check for me...

Resolved! Cancellation of Volt package

I received an email from Virginmedia advising me of an increase in the Volt package. It says that if I’m not happy with it I can cancel the Volt package - specifically both broadband and O2 sin, I have phoned Virginmedia and given them notice to canc...

Helen16 by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! Unused data

Hi I have been out of my home since mid December due to floodingI am not using my virgin data at home but I am using much more on my 02 phone. Is there any way the unused data which expires on 11th march could be extended. Thank you

Cazcaz by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! O2 volt Travel inclusive zone bolt on

Getting mixed messages on this have volt 02 travel zone inclusive, Bolt on And I’m going to Argentina, is it free to use or will it cost £6 for 24 hours?

Tubbs by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! Change address

Correct address 

Resolved! Tablet Sim

Can I get volt on 02 tablet sim card

Nathan12 by Level 1: Joiner
  • 3 replies
  • 0 kudos