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Virgin Mobile to O2. All you need to know

What's happening?As you'll likely already be aware, Virgin Media and O2 merged in June 2021 creating the UK’s largest telecoms challenger with award-winning mobile services and the fastest widely available broadband in the market all under one roof. ...

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Chris_K by Former Staff
  • 55 replies
  • 1 kudos

Volt Megaguide

O2 and Virgin Media, two of the UK’s most iconic brands combining 46 million+ broadband, mobile, phone, and home subscribers, have come together to give the UK more choice and better value. And if you're a customer of both O2 and Virgin Media, it's t...

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Chris_K by Former Staff
  • 58 replies
  • 3 kudos

Welcome to the Volt board!

Welcome to the Volt board This is the best place on the Community to ask any questions you may have about Volt, get involved in Volt related discussions, or even raise any issues you may have with Volt or getting the benefits applied. If you haven't ...

Martin-O2 by Former Staff
  • 12 replies
  • 4 kudos

Volt benefit

Hi, I’m o2 and virgin broadband customer both accounts my name with same address. Still wait my extra 50GB to be added to my account but no one seems to be willing to help me as I have called O3 & virgin media several times but they keep saying it wi...

Resolved! Cancel contract mid term

When my virgin contract expired, I took out a Volt agreement which included an O2 sim, but the O2 sim was under a seperate agreement with O2. Before this I was on a virgin mobile sim which was excellent, but virgin insisted I had to move to O2. Since...

miket3 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Travelling to the USA

How can I use my phone the USA

Paresh by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! O2 Travel Inclusive Zone Bolt On or O2 Travel Bolt On

Good day all, I would hope the answer is obvious but I would appreciate confirmation all the same! I have the O2 Travel Inclusive Zone Bolt On as part of my package which means calls/data etc in USA are included as part of my allowance there. I also ...

Resolved! Already O2 customer with an extra 02 SIM card

I am already an O2 customer but have recently got Virgin Media Broadband. I got a Volt deal where I ended up with an extra O2 SIM card. Can I transfer my current O2 number onto the new O2 SIM card? I'm assuming that my new contract will be the new O2...

Eimear_C by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Cancelling before SIM arrives or without activating querry

Hi all Short version is I have a SIM arriving sometime next week I don't want, but was forced to accept as part of a Voly package with Virgin Media as was looking to leave them (due to the costs). Whilst I have been told I can cancel within the first...

kmbmb by Level 1: Joiner
  • 3 replies
  • 0 kudos

Volt not activated 3 weeks on

Hi thereI hope the forum team can help as I have been onto the social media team and they have fell silent after 'sorting' the issue.They haven't I applied for my Volt benefits on 23rd January and they were confirmed a few days later on the 27th. Her...

Euan1978 by Level 2: Apprentice
  • 32 replies
  • 1 kudos

Volt benefits when account holders for O2 and Virgin are different

Hi, In my house I am the O2 account holder and my father is the virgin media account holder but when following the FAQs for setting up volt I feel stuck in a loop as when I go from my side it says join virgin media but he already has. Is there a guid...

Resolved! Volt double data not applied

I had double data applied with Volt for last 2 months on monthly plan . Then received an offer for 3gb extra data than what I was getting before with the double data applied for extra £2 pm I accepted after confirming I would still get my double data...

Stublee by Level 1: Joiner
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  • 0 kudos

Resolved! Double data issue

I've just joined o2 with a 75gb data plan and as a new customer I've got double data but it's still only showing 75gb and not 150gb

Tel_1 by Level 1: Joiner
  • 1 replies
  • 0 kudos