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Forum Posts

Bigger benefits – Just for being with both Virgin Media and O2

Hi members, We wanted to remind everyone of the amazing Volt benefits you get when you’re with both of us. When you’ve got an eligible Virgin Media broadband pack or bundle and at least one eligible O2 Pay Monthly plan in your household, you have the...

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Dave-O2 by Community Manager
  • 5425 Views
  • 18 replies
  • 0 kudos

Introducing Volt – Even bigger benefits when you’re with both Virgin Media and O2

UPDATED on 19/2/25 to ensure Volt benefits are up to date. Good morning all. What a week this is going to be! This morning Virgin Media O2 has introduced Volt – the benefits you get when you’re with both Virgin Media and O2. Whether you're an O2 cust...

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Chris_K by Former Staff
  • 195141 Views
  • 534 replies
  • 1 kudos

Welcome to the Volt board!

Welcome to the Volt board This is the best place on the Community to ask any questions you may have about Volt, get involved in Volt related discussions, or even raise any issues you may have with Volt or getting the benefits applied. If you haven't ...

Martin-O2 by Former Staff
  • 9808 Views
  • 12 replies
  • 4 kudos

Bill sent to me and I don’t owe anything

I received a bill in the post for £24.98 , I called 02 and was told I don’t owe anything then he said go to a 02 shop as he couldn’t do anything about it on the phone. I went to the shop and was told they can’t do anything. So I now have a bill I don...

Robert65 by Level 1: Joiner
  • 458 Views
  • 1 replies
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Resolved! Poor wifi in two rooms

Hi I understand I can claim up to 3 free WIFI hubs. I have a reading of 4mbps in lounge and 19mgbs in bedroom I am unable to contact virgin so can you help

Frank_G by Level 1: Joiner
  • 506 Views
  • 2 replies
  • 0 kudos

Resolved! Volt

Hi, I am not being told if I am getting my broadband upgrade for being with Virgin and o2 , I have been given double data and thought I got the broadband upgrade

John2021 by Level 1: Joiner
  • 761 Views
  • 4 replies
  • 0 kudos

Resolved! missing volt benefit, new o2 customer

I've joined O2 last week and I'm in a VM household. However, each time I go to Volt hub in My O2 app it tells me that Volt has already been applied or that I'm not eligible for Volt? FYI, me and my wife has the same pay monthy sim contracts and she g...

PawelMJ by Level 1: Joiner
  • 637 Views
  • 1 replies
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Resolved! Volt

How can you tell when you have volt supercharged active? It’s not showing on 020 virgin media app. Can anyone help?

Swindon70 by Level 1: Joiner
  • 363 Views
  • 1 replies
  • 0 kudos

Why cant i have my number ported over

Twice i have requested my previous number is ported to my new sim, twice told it will take 24 hours.2 weeks later still waiting. Any idea where the breakdown in the process is occuring?

Pie_Stuff by Level 1: Joiner
  • 668 Views
  • 4 replies
  • 0 kudos

Cancelling O2

I have an O2 SIM card through virgin media as part of the volt package. I've never used the SIM card so don't know the number. I have cancelled virgin media and my contract ended on 23rd August 2023. Do I need to need to cancel O2 aswell or will it a...

Jessicals by Level 1: Joiner
  • 728 Views
  • 3 replies
  • 1 kudos

volt benefit start date not until nov?!

I’m already both a virgin and an o2 customer. I signed up for volt last week and just found on my account that the benefits are not scheduled to start until 7th Nov. Why so long?

ajetes by Level 1: Joiner
  • 453 Views
  • 2 replies
  • 0 kudos

Volt on

In Australia but I have the travel boat on but its telling me I'm going to be charged?

Czes by Level 1: Joiner
  • 364 Views
  • 1 replies
  • 0 kudos

Resolved! Volt

Hi , how do I find out if I have volt and if I don’t , how do I get it .

John2021 by Level 1: Joiner
  • 383 Views
  • 1 replies
  • 0 kudos