Volt benefit - Virgin saying it's O2 issue

[chaw80]

Hi

I've been messaging Virgin for week or so to get my Volt benefit for broadband applied.

I applied on 29th July for Voly and O2 activated this to my O2 plan on 3rd August. Virgin said it takes 14 working days from application to activate even though all guidance says it's 14 days.

After contacting Virgin again today as it's after 14 working days, the latest response is that's it's an O2 issue of not linking the accounts on O2 system as it is all automated there end. 

Any one had experience of this / offer any help? Thanks

[Enlli · Accepted solution]

The only thing that needs to link is the address, so make sure they are Exactly the same on O2 and Virgin.

Does the MyO2 App say you have Volt benefits. If it does then the problem will be the Virgin end.

If you want to check with O2 messaging is the best

Message O2 on 

 (Facebookhttps://o2uk.co/O2CFB)  

Twitter (https://o2uk.co/O2CTW) or 

Instagram (https://o2uk.co/O2CIG) ,

They should be able to help you.