Solved: Re: I am with virgin media and O2 am I eligible fo...

Peter1991 · ‎22-05-2022

I am with virgin media and o2 am I eligible for a new router

MI5 · ‎22-05-2022

@Peter1991

Virgin would replace your router if faulty but you can claim wifi pods if needed to extend your wifi range.

You need to call VM customer services.

https://www.virginmedia.com/help/contact-us

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎22-05-2022

@Peter1991

Virgin would replace your router if faulty but you can claim wifi pods if needed to extend your wifi range.

You need to call VM customer services.

https://www.virginmedia.com/help/contact-us

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

madasaf1sh · ‎22-05-2022

@Peter1991

If as part of your Volt Benefits you get upgraded to Gig1 speeds then you will get a new router, however Virgin have supply constraints on Hub 4's and the Hub 5 is still in a testing phase..

Virgin can be contacted on 0345 454 1111 or 150 if you have a Virgin Land line.

This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company

O2

I am with virgin media and O2 am I eligible for a new router.my brother was given one

Photos

O2/Volt unlimited EU roaming?

Using phone in USA

USA data and minutes

Volt benefits

Frustrated o2 and Volt