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Hello

Hello-me
Level 1: Joiner
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on ‎21-09-2023 08:50

on ‎21-09-2023 08:50

Hi, I'm in Cyprus and need data. I'm from the UK and have a 250gb allowance. I've checked the eurozone destinations and Cyprus has an astrix next to it saying "not including northern Cyprus" however I'm in Ayia Napa which is on the south coast. Please can you help.

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MI5
Level 94: Supreme
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on ‎21-09-2023 09:00

on ‎21-09-2023 09:00

@Hello-me 

Some things to try:
Manually search for another network
Reboot the phone
Turn off 5g in network settings
If you have an iPhone change your data APN to "mobile.o2.co.uk"
If still not working then contact O2 to remove the Roaming bar on your account.
If you message O2 on Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram ( https://o2uk.co/O2CIG) , they should be able to help you with this.

You can only use 25gb of data when in EU.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Enlli
Level 69: Guiding Light
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on ‎21-09-2023 09:17

on ‎21-09-2023 09:17

Once connected manually select a Greek Cypriot network, otherwise there is the chance the phone picks up a northern signal and you will be charged

Guide: Roaming in Turkey and Cyprus 

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
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