Getting Volt Benefits- scam

[hyperspacey]

I'm getting totally fed up with O2 and I've barely been with them a month. Every time I contact the customer service team about getting Volt benefits applied I get the most useless, "I want you off the phone now" responses at best, incompetence and derision at worst. Examples so far:

* Three times people have taken my Virgin account details and I've received a Virgin Media email confirming I'm eligible for Volt benefits. I know I am. It says so on the portal.

* I've had people in chat copy paste a generic response to wait 36-48 hours then they disconnect immediately without waiting for response

* Repeatedly getting told I'm only due 500gb not unlimited despite it being in the T&C's that 250gb plans get bumped to unlimited.

 * One guy stuck a 250gb data bolt on my account without checking with me then disconnected. It took talking to three additional people to get it resolved 

* One woman managed to activate my Travel Zone bolt on, then had an angry argument with me that only Virgin Media can move me from a 250gb to unlimited plan. She then, you guessed it, took my Virgin Media details and I got another confirmation email from Virgin saying I'm eligible for benefits and to check with O2.

This is easily the worst customer service experience of my life and I've only had my first bill in. The bait-and-switch, where you get sold on double data then you have to wait until two weeks are up so you can't cancel the contract when they don't give you the benefits, is really obvious.

Virgin Media immediately gave me double download speeds, and O2 seemingly can't even meet their own terms and conditions.

Do not sign up to O2 on the basis of Volt benefits. It's a scam. In fact don't sign up for them at all.

[Oxonian]

@shahidakhter 

Another one for @Dave-O2 tomorrow. 😀

[Dave-O2]

Morning @shahidakhter 

So i can take a closer look at this, please drop me a PM with your mobile number 👍

[LukeRobins]

Morning! Reading replies on here i'm having the exact same issues!

I bought my daughter a phone via my o2 contract, already have both myself and wife on my contract. Both receiving the Volt benefits. Was told it would take 14 days to activate my daughters....3 weeks later I go into my local o2 shop to escalate as unfortunately customer service on call was sporadic...was told it's gone through and would take up to 48 hours to activate but usually once in store sends through it'll be done in a couple of hours. Still nothing. She's used all of her 5GB data so contacted o2 again this morning to be told to wait another 2 weeks for it to be pursued. In fairness, the rep i spoke with has given an additional 1GB to see her through and given me a credit note. But, it's not about that, i want the Volt benefits added to her phone

[jonsie]

@Dave-O2  ?

[Dave-O2]

Thanks @jonsie 

@LukeRobins Please drop me the mobile number affected and i'll get this sorted 👍

[jonsie]

Thank you @Dave-O2 

[LukeRobins]

Thank you so much, Dave for all of your help resolving this.