Claim

[Nao1]

I ordered a Samsung z fold, which had some items as a gift included.  But I have not seen it or had not had any update about it. 

[Enlli · Accepted solution]

You have to claim via Samsung as the gifts come from them not O2 This is the usual method

Open the Samsung Members app, which is pre-installed on your new phone, and go to the benefits section. Complete the online claim form, upload your proof of purchase and provide all other required information.