2 months in and no VOLT benefits

[Skibadee]

Hi all ,

I'm on both 02 sim and VM fibre internet, both on the same address/name. Yet its been over 2 months and no Volt benefits have been applied.  I keep getting the same message regarding " your volt benefits may have been applied " everytime I click on the volt icon on both the app and desktop.

     Just going round in circles really. any help will be appreciated

Thanks

[jonsie]

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 using the links below, they should be able to help you with this

[Skibadee]

I don't use any of those social media highlighted in those links. Surely there is a straightforward, old fashioned way to contact 02 for assistance via this site ?

Appreciate the help jonsie